Job Title: Control Room OperatorLocation: Leeds - LS7 3JBJob Type: Permanent Salary: £11.50 per hourWork Pattern: 4 on 4 offJob Type: Full Time About FRGAt First Response Group (FRG), we are a recognized leader in security, risk, and facilities management solutions. We are seeking dedicated professionals to join our team and contribute to our ongoing success. If you are looking for a workplace that values innovation and excellence, FRG could be your next career move.Why FRG?Dynamic Environment: Join a team where your contributions matter. We foster an environment where everyone has a voice and can make a real impact.Innovative Solutions: Be at the forefront of the industry with access to the latest technologies and solutions. At FRG, we are committed to staying ahead.Professional Growth: Your career growth matters to us. We provide opportunities for learning and development, helping you advance in your career.Industry Recognition: As an SIA approved contractor, ACS Pacesetter, and holder of four NSI Gold accreditations, FRG is known for its commitment to excellence. Key Responsibilities:• Communicating with colleagues and customers via telephone and email and responding to telephone and email queries in a timely manner.• Work with Control Room Team to ensure clear, regular, and ongoing communication with regards to daily operations• Monitoring the employee management system.• Collate accurate reports on all events / incidents and provide these to the management team and customers.• Complete appropriate paperwork whilst escalating issues in a timely manner where appropriate• To liase with and support all departments across the business• Effectively use FRG systems to complete daily operations Requirements:Have a full 5-year work / education history including addresses and landline contact details. • Attention to detail• The successful applicant will be punctual, reliable and be able to adopt a flexible approach and well presented.• Excellent communication skills, both written and verbal• A professional demeanour with sound judgement and integrity Desirable • Frontline SIA License• Previous control room experience.• Previous administration experience.• Previous Customer Service experience• Experience of working within the Security Industry is an advantage.Hours Expected to Work• Shifts are 06:00 – 18:00 on a 4 on 4 off rota Equal Opportunity Employer:FRG is an equal opportunity employer, promoting diversity and inclusion.Connect with Us:Follow us on LinkedIn at First Response Group for updates and insights into our work.Join FRG, where your skills make a difference in a workplace that values professionalism and innovation.
