We are looking for an enthusiastic motivated Booking Administrator to join the Children's Community Audiology Department. This is a part time role working 22.5 hours across the week.
As a Booking Administrator with the Children's Community Audiology Service at HCRG Care Group, you’ll join a team who are focused on delivering excellent care to our staff and service users. We are a supportive, enthusiastic team with a keen interest in development of staff and the service to really make our service users and staff feel the difference.
You will be part of a wider business support function and have a key role in providing support across the full range of office and service activities, including the smooth running of the office, data input and administrative support to a range of frontline clinicians and managers.
Package DescriptionYou will feel valued as a Booking Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
£22,308 (pro-rata to hours worked) salary and access to our group pension
Free tea, coffee and milk at your base location
Free and plentiful on site-parking at St Martins Hospital
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
Main ResponsibilitiesAs a Booking Administrator you will:
Ensure that high standards of customer service are provided
Answer the telephone and take accurate messages
Book, cancel and re-arrange appointments
Monitor incoming and outgoing mail
Maintain effective working relationships with colleagues within the organisation
For further information please see the attached Job Description and Person Specification
The Ideal CandidateOur ideal candidate will have:
A keen interest in ensuring all who access the Children's Community Audiology service receive excellent care.
Effective interpersonal, organisational and communication skills.
Ability to work with discretion, sensitivity and maintain confidentiality.
Confidence using IT systems and able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
For detailed information see the Job Description and Person Specification.
About The CompanyWe change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
