This is a pivotal role, to enable the Falls Clinic to flow smoothly.
We are looking for a team player, who has an attention to detail & enjoys communication with service users & carers.
Package DescriptionAs an Clinic Support Worker you’ll be part of the well established team in the Clara Cross Centre, assisting in the smooth running of the Falls Clinic within St Martins Hospital Bath.
You will feel valued as an Clinic Support Worker within HCRG Care Group, receiving access to exclusive rewards and benefits including:
Salary of £22,308 - £25,814 (pro rata) with group pension
Free tea and coffee at your base location
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
Main ResponsibilitiesThe successful applicant will be responsible for supporting the Team within the Falls Clinic.
The work will involve:
Manage incoming & outgoing service user data to enable a smooth clinic.
Triaging service user enquiries, and forwading to the most appropraite clinician/professional
Waiting list management
Organise and change appointments as required.
Use own initiative to deal with enquiries on a wide range of matters relating to the service.
Work to a high standard of accuracy, be aware of implications of errors and be able to identify and resolve any incorrect clinical bookings. You are required to develop knowledge of clinical issues.
To have the ability to, prioritise and re-prioritise workload to ensure agreed timescales and standards are achieved.
Use a range of standard databases, record and process data.
Record accurate information in service user records
In addition, there will be a requirement to carry out other clinic duties that contribute to the smooth running of the clinic
The Ideal CandidateExperience of work in a medical, care or therapeutic setting and a knowledge of medical terminology would be advantageous.
Interview date: 5th June 2024
About The CompanyWe change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
