Lived Experience Worker

Job Type:
Job Sector:
Health, Medicine
South East
£22,308 to £22,308 per annum
Salary Description:
Starting salary of £22,308 plus Group Pension
HCRG Care Group
Job Ref:

We are looking for candidates who have lived experience in the care system &/or the criminal justice system

The main purpose of Lived Experience Worker role is to work within a multi-disciplinary (several professionals) team to provide support to CYP within TSSS (Targeted and System Support Services) through role modelling, sign posting and support drawing on lived experience, demonstrating empathy and hope whilst understanding the challenges and complexities of working with individuals suffering from mental health illness and trauma to move towards user led goals.

HCRG Care Group Targeted and System Support Services work in close partnership with Children and Young People (CYP), their parents / carers, education and health colleagues to provide mental health and Special Educational Needs and Disability (SEND) support as well as support for those at risk of exclusion from school.

The Targeted and System Support Services include the new Southend, Essex and Thurrock Child Adolescent Mental Health Service (SET CAMHS) underpinned by the Thrive Framework; the Affinity Programme delivering a trauma informed approach and restorative coaching to prevent school exclusion and the Keyworker Service supporting CYP with additional needs who face inequalities in their lives.
Package DescriptionAs a Lived Experience Worker, you will be part of our amazing team in Essex, receiving access to exclusive rewards and benefits including: 

Starting salary of £22,308 with group pension.
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year 
The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission.

Main Responsibilities
To provide peer support to service users supporting them in relation to their careplan on a 1-1 or group basis focusing on building relationships and opportunities to learn together.
To bring empathy and understanding into all interactions with service users by sharing lived experience and hopefulness.
 To maintain equality with, and work alongside others facing similar experiences and challenges in their health and wellbeing with the central focus being on building trusting relationships rather than intervention.
To positively support service users by making links and accessing community resources and supporting them with social inclusion.
To promote understanding of the principles and practice of the Peer Support Practitioner role (relationships and support).
To interact with and work alongside, a team of professionals and service user families and carers in the delivery of peer based approaches (Informal support for other people with the same life experiences).
To work closely with the Senior Lived Experience Lead to develop the community offer ensuring all services developed are co-produced collaboratively with children, young people (CYP) and their families to build positive relationships and ensure they are responsive to service user needs.
Ensure excellent communication and liaison with colleagues, being an agent for systemic change and a champion of peer support with lived experience within and outside HCRG Care Group.
Actively participate in team meetings, case load reviews and reflective practice. 

Please see attached job description for a full list of responsibilities
The Ideal CandidateEssential

Lived experience of the Youth Justice system, care system, mental health services and a willingness to positively share own life experiences.
Excellent communication skills with children, young people and adults.
An understanding and belief in the importance of positive mental wellbeing.
Ability to engage sometimes difficult to reach young people in 1-1 / group activities.
Ability and commitment to working in an inclusive team focused way.
Excellent admin and up to date skills including use of Microsoft Office email and electronic reporting systems
Active personal commitment to continuing professional development.
Driving Licence & access to a car for work purposes.


Experience of working or volunteering with people with ill mental health
An understanding of child development.
Demonstable understanding of the impact of trauma on child development and behaviour.​​

Please see attached Job Description for full Personal Specification.
About The CompanyWe change lives by transforming health and care. 

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. 

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.


While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy. 

Contact Details:
HCRG Care Group
Tel: 03002471111
Contact: Careers Team (LD)

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