Job Title: Operations Support ManagerLocation: YorkshireJob Type: Permanent – Full TimeSalary: £34,000 per annum + OvertimeWork Pattern: Week 1 : Monday and Tuesday Night Wednesday, Thursday and Friday Off, Saturday and Sunday DaysWeek 2 : Monday and Tuesday nights, Wednesday and Thursday off, Friday ,Saturday and Sunday nightsWeek 3 : Monday, Tuesday, Wednesday and Thursday Nights Friday, Saturday and Sunday Off About FRGFirst Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.Key Responsibilities:To lead and develop security officers in the north region, carryout welfare visits, and ensure seamless service delivery whilst promoting our mission statement of Inclusion and Happiness both internally and externallyTo create a professional environment which enables our field-based colleagues and customers, to feel close to the FRG team wherever they are locatedContribute towards operational service delivery across our northern portfolio, to a ensure safe and efficient operationEnsure that FRG’s Health and Safety culture is at the forefront of our people’s minds and also that our services are delivered safely and in line with legal and regulatory complianceEnsure that the whole team has an awareness of the companies SHEQ policiesTo coach the security officers to ensure that they are self-developing, providing the best level of service to our customers, following process and procedures, and working effectively as a teamTo ensure that all team members complete all mandatory induction and training materials in advance of agreed timescalesRequirements:Essential: A flexible approach to the working week, ensuring the operational needs of the region are metprior experience managing/supervising others within a security operations role and the ability to demonstrate that you can improve the performance of individuals and teamsMust have a SIA CCTV Licencethe ability to work on own initiative and as part of a teamproficient IT skills with an intermediate level of MS Office fundamentalsexcellent organisational skillsthe ability to contribute to team goals, and work calmly and efficiently under pressureto be adaptable, flexible, with a positive attitudeto hold a valid SIA (SG or DS) Licenceto hold a full UK driving licenceBenefitsEmployee Assistance ProgrammeReferral SchemeHealthcare benefitsContinuous professional developmentHoliday allowance of 5.6 weeks per year pro-rataAdditional DetailsUniform is provided.Paid holiday allowance of 5.6 weeks per year pro-rata.Statutory Pension Scheme.Equal Opportunity Employer:FRG is an equal opportunity employer, promoting diversity and inclusion.Connect with Us:Follow us on LinkedIn at First Response Group for updates and insights into our work.Join FRG, where your skills make a difference in a workplace that values professionalism and innovation.
