We are Hestia. We make a difference.At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence. The service you will work in….Highbury Grove Recovery House (HGRH) is a recovery focused and psychologically informed 12 bed residential house. Adult residents of Islington and Camden can stay for up to 14 days, if they are experiencing a mental health crisis. During their stay residents can expect high quality, non-clinical support from trained Recovery Workers, Re-settlement and Re-integration workers to reduce their crisis and make plans to avoid future crisis. Using a range of interventions including 1-1 support, safety plans, wellness & recovery action plans and social prescribing, the Re-settlement and Re-integration Workers support the people using the service link in with statutory and other voluntary sector providers and access the local community.You will support individuals throughout their stay by carrying out support and interventions in line with organizational values and the ethos of recovery and co-production, as well as in line with policies and procedures.What does a day in this role look like?As a Team Manager at Hestia, you will play a crucial role in the our Mental Health and Complex Needs service. Some of the things you can expect to do/be resp
onsible for are:To lead operational day to day delivery of the HGRH under the direction of the Service Manager.With the Service Manager, to develop joint working and monitoring protocols with key stakeholders and partners for the HGRH.To maintain partnerships with key stakeholders for the HGRH.To manage day to day service performance related to the contract requirements including delivery against KPIs, outcomes and user experience measures.With the Service Manager to ensure timely and accurate submission of all internal and external reports detailing interim strategies to address any areas of underperformance in line with contract requirements.To work with the Service Manager to develop and implement the service's annual Business Plans and Equality plans ensuring plans are aligned with the organisational strategic aims and the contractual requirements.Implement the Recovery House's co-production strategy.To maintain the continuing relevance of all of the provision of the service to customers' needs and to the funders' requirements by ongoing planning, monitoring, evaluating and effective service delivery with the Service Manager.To support the client facing staff (Recovery Workers and Waking Night Workers) to achieve the agreed standards of service delivery in line with clients' needs and aspirations as well as compliance with relevant legislation, external governance, contract requirements and Hestia policies and procedures for the Recovery House.To ensure a healthy and safe environment for employees, members, customers, visiting professionals and other visitors by ensuring service delivery is in line with organisational procedures and H&S Legislation.Why Hestia?Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As
a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.To excel in this role, you should possess:Demonstrable experience of supporting people with mental health and complex needs.Experience and expertise to manage local management and staff working with people who have complex issues and health problems and a strong understanding of Recovery approaches and co-production incl. knowledge of issues affecting those individuals including paid Experts by Experienced staff.Experience in recruitment, induction, supervision, motivation, appraisal, training.Experience of performance monitoring and maintaining consistently high delivery standards and service user standards.Experience and familiarity with running services in an accommodation based setting, including repairs and maintenance and a basic understanding of building and physical health and safety.Knowledge of Community Care, Mental health, Health and Safety and welfare benefits legislation (including welfare reform).Knowledge of methods of assessing, formulating, implementing, recording, reviewing and auditing service users' support and safety assessment plans.Good knowledge of MS Office systems, able to use computer systems including case management systems to create accurate reports and able to assess and audit staff ability to use computer systems to record client data accurately and to a high standard.Ability to write and interpret reports; excellent level of spoken and written English.Ability to work flexibly, including out of hours during the evening, weekends/BH.Ability to complete and record accurate financial transactions and experience of managing budgets and keeping within budget.Experience and familiarity with running services in an accommodation based setting would be beneficial. Our commitment to Equality, Div
ersity, and InclusionOur services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.We are a disability confident employer…Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.
