The post will be part of a wider business support function and has a key role in providing secretarial, administrative and organisational support across the full range of office and service activities, including the smooth running of the office, reception and front of house duties and secretarial/administrative support to a range of frontline clinicians and managers. To provide minute taking for business and disciplinary meetings.
Hours are 22.50 per week: over 3 or 4 days within core hours of 9:00 – 5:00
Base
White Horse Business Park / Derby Court/ Epsom Square/ Trowbridge/ BA14 0XG
Package DescriptionAs an Business Support Administrator you’ll be part of our valued team.
You will feel valued as an administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
£22,308 with group pension
Free tea, coffee and milk at your base location
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
The pride of working for an organisation committed to the highest clinical and quality standards: with a number of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
Main Responsibilities
Working with Systm1 Database adding and accessing client records.
Provide cover when required throughout the day to carry out reception duties greeting visitors, responding to queries and processing post.
Take notes or minutes at a range of meetings as required.
Close the Hub up at end of day as required locking up/turning off lights etc.
The post holder is required to use his or her personal judgement to escalate or refer issues to colleagues/managers within the guidelines provided by their line manager.
Deal effectively with routine situations without further escalation (within the guidelines provided).
Attend statutory and mandatory training as required.
Maintain a high standard of personal development.
Participate and contribute to supervision sessions with line manager.
Attend and contribute to team meetings.
Support new and existing colleagues as directed by line manager.
Contribute to the induction and training of new staff as directed by line manager.
The Ideal CandidateEssential
Good general education e.g GCSEs or equivalent.
Knowledge & Skills
Computer literate.
Good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
Accurate and efficient IT and keyboard skills.
Effective interpersonal, organisational and communication skills. Ability to communicate clearly with a wide variety of colleagues and service users, both verbally and in writing.
Ability to work with discretion, sensitivity and maintain confidentiality.
Good planning and organisational skills and ability to meet deadlines.
Ability to prioritise and manage workload within a busy environment.
Ability to work as part of a team.
Responsive attitude to delegation of tasks.
Punctual, cheerful, reliable and dependable.
Minute taking.
Experience
Clerical, administrative or reception experience (minimum 1 year).
Personal Attributes (demonstrable)
Reliable
Flexible
Able to contribute to the changing demands of the service.
Willing to undertake training relevant to the post
Desirable
NVQ level 3 Business Administration or equivalent experience.
Good knowledge of a wide range of office procedures.
Ability to support and advise lower banded staff.
Ability to delegate tasks.
Clerical, administrative or reception experience (minimum 2 years). Experience within a customer care, healthcare, education or social care setting.
Knowledge/experience of working within System 1
Interested/enthusiastic about working within our services.
