We have an exciting opportunity for a part time Office Facilitator within the specialist services of the Falls Clinic, based at St Martins Hospital in Bath.
The Clara Cross Centre provides an outpatient Falls & Movement Disorder service that is primarily based in the centre, but also has satellite clinics and Therapy sessions within the community and is a CQC registered service. Both teams have Consultants, Physiotherapists, Occupational Therapists, Nurses, support workers & administrators. The Movement Disorder team also have a Psychologist, SALT and specialist Movement Disorder nurses.
The Clara Cross Centre has good links across all of Banes, provides support and expertise for other colleagues and is a very forward thinking services making improvements to continue to provide highly skilled, patient centred services. The Clara Cross Centre, shares environmental space with Children & adult Audiology and hearing therapy and is currently open Monday to Friday.
Package DescriptionAs an Clinic Support Worker you’ll be part of the well established team in the Clara Cross Centre, assisting in the smooth running of the Falls Clinic within St Martins Hospital Bath.
You will feel valued as an Clinic Support Worker within HCRG Care Group, receiving access to exclusive rewards and benefits including:
Salary of £22,308 - £25,814 (pro rata) with group pension
Free tea and coffee at your base location
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
Main ResponsibilitiesAs an Office Facilitator you will deal with a variety of administrative tasks. This will include duties such as:
Managing incoming & outgoing service user data to enable a smooth clinic.
Triaging service user enquiries, and forwarding to the most appropriate clinician/professional
Waiting list management
Organising and changing appointments as required.
Use own initiative to deal with enquiries on a wide range of matters relating to the service.
Use a range of standard databases, record and process data.
In addition, there will be a requirement to carry out other clinic duties that contribute to the smooth running of the clinic
Please see the attached job description for a full list of job responsibilities.
The Ideal Candidate
GCSE including maths and English / functional literacy and numeracy levels 1 / NVQ2/VQ level 2
Working knowledge of office IT skills and word processing and use of e-mail systems.
Good interpersonal and communication skills.
Experience of working as part of a team.
Good organisational and time management skills – able to prioritise workload etc
Aware of confidentiality and its implications.
Able to work independently
About The CompanyWe change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
