Housing Options AdvisorFixed term contract until June 2026, 37 hours per week£29,269 – £33,024 per annumWychavon and Malvern Hills District Councils are committed to delivering excellent advice and support services to homeless people approaching the council for housing assistance.The candidate we are looking to join our team would need to demonstrate their experience of delivering good quality homelessness advice or services. They would be a key point of contact for those facing homelessness to deliver the Council’s statutory obligations under the Housing Act 1996 Part Vll, and the Homelessness Reduction Act 2017.The ability to empathise with clients and engage with potentially vulnerable people is essential.The role involves:Interviewing those approaching the Council as homeless.Working with clients to find solutions to their homelessnessAdministering and discharging the Council’s statutory and regulatory obligations to people threatened with or experiencing homelessness.Writing to clients accepting and ending legal duties.Liaison with statutory and non-statutory agencies to investigate homelessness and to assist in the prevention or relief of homelessness.Giving housing advice tailored to the needs of the clients About you To be considered for this role you will need: To be customer focused and dedicated to providing an excellent serviceHave previous experience of working in a similar role in a housing or customer service environment Be a team player Have good I.T. skillsBe able to initiate creative solutions for service improvementsTo be able to prioritise a varied workloadTo be able to deal with difficult situations in a calm and caring mannerPrevious experience in a similar roleA good level of numeracy and literacy skillsA detailed knowledge of housing related legislationExcellent computer skills and good working knowledge of computer systems This post is subject to a Disclosure and Barring Service Check.What we can offer Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:Excellent pension scheme with employer contributionsGenerous annual leave entitlement with options to purchase additional annual leaveCommitted training programme and development opportunitiesOnsite nursery with 20% staff discountDiscounted Gym and swim membershipHealth and Wellbeing support and a Free Employee Assistance scheme including access to counselling servicesCycle to Work schemeEmployee Discounts with a range of companies including EE and the Kaarp discount scheme.We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office based requirement with some agile working as part of the role.To discuss the post or for further information, please call Peter Stock, Principal Housing Officer, on 07929 714803Closing date: 30 June 2024Interview date: 04 July 2024Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.
