We are Hestia. We make a difference. At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence. The service you will work in….The service you will work in supports older person aged 60 and over and who reside in Wandsworth. The Age Activity Centre is a vibrant centre focused improving people health and wellbeing; and it is open 4 days per week. A day in this role looks like….As a Pool Worker at Hestia, you will play a crucial role in our Mental Health & Complex Needs Service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.A day will never look the same and some of the things you can expect to do/be responsible for are:Working as part of a team, providing excellent service to our Age Activity Centre members; and supporting practically with all aspects of the service. To work closely with the Team Leader, Service Manager and Tutor and Activities Coordinator to provide a whole team approach to Service Users using the service.Assist in the day to day running of the service, such as supporting with reception / front of house duties, assist with lunch clu
b (i.e. serving food to members), and in answering the telephone and with health and safety tasks.Support the team in carrying out telephone welfare calls to its members.Supporting volunteers, members, and visitors around any queriesTo maintain accurate records of AAC member visits, support provided and any outcomes.To carry out other duties as may be reasonably required by senior staff.Why Hestia?Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:Experience working with people requiring support related to mental health and complex needs; and experience working with older, senior adults, vulnerable adults.Good team working skills with the ability to work unsupervised. Effectively works as part of a team, values colleagues' opinions, and ideas.The ability to work with people who may display a range of emotions, and which may be experienced as challenging.Knowledge and understanding of safeguarding issues, and the ability to address them appropriately.Takes appropriate steps in empowering Service Users to make choices and take appropriate control for their health to achieve appropriate levels of independence.Demonstrates commitment to co-producing service delivery with Service UsersGood IT skills that include a working knowledge of functions in MS Word, Outlook, and the internet. Ability to use a computer system to accurately.Good literacy and numeracy skills and able to produce clear written correspon
dence in hard copy or email.Ability to complete and record basic financial transactions, i.e., managing petty cash.Ability to identify Health and Safety concerns in a Day Centre setting.Our commitment to Equality, Diversity, and InclusionOur services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.We are a disability confident employer…Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.
