Are you a caring and enthusiastic Administrator looking to join an organisation focused on professional growth and development, whilst ensuring you feel valued each and every day?
As a Business Support Administrator within HCRG Care Group, you will join a team who are focused on clinical excellence and delivering a high level of customer service to children, young people and their families across Wiltshire. Our aim is to really make our service-users and staff feel the difference.
Package DescriptionAs a Business Support Administrator, you’ll be part of our dynamic team at our Greenways Office Hub, Chippenham. You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
Pro rata salary based on a full-time annual salary of £22,308
Access to our group pension
Free tea, coffee and milk at your base location
Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open and just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
Main ResponsibilitiesThe following is intended to summarise the key responsibilities of the role, but other tasks may be required. After a period of induction and completion of relevant competencies within the competency framework the post holder will be expected:
To ensure that high standards of customer services are provided, by communicating effectively and appropriately with service users, colleagues, managers and a range of professionals from within and outside of the organisation. This includes frontline telephony cover and electronic communiques.
Manage waitlists, collating information and sending appointment letters to patients in respect of booked appointments. The patient management system used by HCRG Care Group for this purpose is SystmOne.
To be able to follow guidelines/protocols and work with clinical colleagues to ensure patients are directed to the correct services in a timely fashion.
To prepare referral documentation and input details or forms in appropriate client or patient database. Carry out call backs to referrers where necessary to ensure appropriate information is obtained to ensure a high-quality referral.
To record all referrals accurately for Service Users and Carers on various client information systems, following the agreed procedure. To ensure that these referrals are allocated to the appropriate team, and to ensure these records are confidential, but readily available to services.
To provide a signposting service to the public with information on HCRG Care Group and alternative services provided by other statutory and voluntary agencies.
Working to rules and protocols, book planned clinical appointments, ensuring patients are seen within any contracted waiting times.
Maintaining and updating clinical systems and clinic templates.
To maintain and take ownership of local organisational databases as appropriate.
Provide management reports as and when required.
Producing and distributing information for cascade when required.
Ordering of routine goods and services to support the SPA and health professionals.
Providing support around incoming and outgoing written correspondence from the organisation (letters/emails).
Production of documents in Word and Excel.
Carry out data cleansing as and when required.
To minute-take at meetings where required.
The post holder is required to work flexibly and provide cover for other Business Support colleagues as required to ensure that service priorities and workloads are maintained.
The post holder is required to undertake any additional duties as delegated by their line manager or Head of Business Support.
The Ideal CandidateYou will ideally have experience of administrative work in a busy, customer facing environment. You will show good initiative and decision making, with the ability to manage your time and to prioritise your workload. The position requires someone who has good organisational skills whilst having a flexible approach to your work demands. Having a caring and understanding personality, you will have a good telephone manner with good customer-service skills. Experience in minute-taking will be an added advantage.
You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
About The CompanyWe change lives by transforming health and care.
Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance, so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
