Hotel & Events Manager A Peachy Place to Work, Learn & GrowIF you are looking to join one of the Uk's Top 25 Best Companies to work for, then look no further.We are recruiting for a passionate and enthusiastic Hotel and Events Manager to join our incredible Team at The Embankment in Bedford.Previous experience in a similar role is desirable but outstanding communication skills, exceptional attention to detail, dazzling phone skills and a warm personality are a must.This is a full time role working Monday to Friday 9am - 5pmDay to Day· Answering the phone· Monitoring pub emails, corresponding or forwarding to correct manager· Meeting and greeting guests into the pub and hotel· Signing all contractors and visitors into the pub· Receipting deliveries· Responding to all booking inquiries ensuring all booking diary and systems are up to date and with as much information in them as possible· Re-confirming table and room reservations where necessaryROOMS· Housekeepers line manager· Mystery Sleeper champion – ensuring that our housekeepers are maintaining peach room standards· Daily Room and Communal area Checks.· Working with Peach central team on occupancy levels, converting bookings and generating leads and new guest relationships· Training new managers and masters on the basic needs to know for check out, check in’s and making a booking.· Giving our guests the best check in and check out experience and promoting trip advisor reviews and booking direct with us.· Cold calling hours on reception to secure new corporate bookings· Room Consumable ordering· Keeping relations with suppliers· Maintaining relationships with travel booking agenciesPUB· Private Dining Champion…. Booking and liaising with large party bookings, ie weddings· Meet, greet and show rounds with guests.· Weekly chefs diary of any pre orders or kitchen need to knows.· Hold weekly meetings with HC and GM to discuss upcoming bookings and events and any specific menu requests and pricing.· Hold monthly performance reviews against budgeted targets with GM to discuss opportunities and plan quarterly events diary· Menu Change – Tills, changeover of menus in pub and rooms, ensuring a smooth flow, pricing complete and accurate and team training in advance for all new dishes and drinks· Support team on service when needed and available.· Event host on large bookings to be the main point of contact from initial enquiry to deliveryWhat’s in it for you? · 25% off when you eat or sleep in any Peach Pub· Access to 50% of your earnings at any time using our App, Wagestream· Career development opportunities· Exceptional Training – both in-house and external training· Competitive Pay · Pension – up to 5% matched contribution· Extra Holiday after 5 years Well-being – for You, Your Team, Peach and the Planet· Access to Hospitality Action who ensure that our entire team always has the confidential mental health support they need· The Bigger Peach - work with a company committed to creating a greener planet, giving back and raising money for the local community and charities, with opportunities for you to get involved. We are constantly working on reducing our carbon footprint and have 10 promises we live by every day.· Work/Life Balance – Flexible work hours to make your rota and the business work· Christmas day off - to spend with family and/or friends,· Values – we’ve a set of 7 that we live and breathe every dayMore information about the Job role and everything we do is available on requestIf you want to Make Life Peachy for your Team, our pubs and Guests, you’re in the right place.
