Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
At Speedy we put our customers at the heart of our business and we are looking for the right individuals to join us at this exciting time, could this be you?
In this role as a CX Strategy Coordinator you will have the opportunity to work across the business with a range of stakeholders at different levels to identify and initiate change to improve customer outcomes. The Customer Experience Team act as the Voice of Customer to identify pain points in the customer journey, driving solutions to deliver a seamless journey for customers and return on investment for the business.
This is achieved through the following measures:
Listen – gain a deeper understanding of our customers, their needs and preferences.
Analyse – identify areas that we excel in and areas where there is room for improvement.
Improve – feed this information back internally to relevant stakeholders.
Reward – recognise our colleagues for the part they play in delivering great customer service.
What will we provide?
We will provide everything you need to ensure you succeed in this role! We offer all on the job training and have dedicated product and system training teams available to support you. We are passionate about employee growth and offer tailored development programmes to suit individual needs. We pride ourselves on our ability to recognise and develop talent, which has allowed us to champion internal progression over the years.
Additional Benefits
No evening and weekend shifts
26 days annual leave plus bank holidays
Life assurance and pension schemes
Employee recognition programmes
Free onsite parking
95% discount on a range of Speedy hire products
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.
Link below to our policies in line with our ESG Governance.
https://www.speedyservices.com/esg/governance
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment
