Operations Manager
Location: Lutterworth (new site)
Salary: circa £37,000 to £42,500 per annum DOE
Hours: Monday to Friday 9am to 5:30pm 37.5 hours per week
Introduction
Our client is a long-established company based in Fareham Reach, Gosport, in Hampshire, providing logistics services since 1978. They operate from state-of-the-art warehouses and are recognised as one of the UK’s foremost solution providers for both specialist logistics services and supply chain management. They provide exceptional service to their customers and the majority of our new business they onboard is through recommendation or internal growth with companies.
The key to our client’s success is their people. With an average length of service of 9 years. They provide industry-leading training and career development, empowering their team to drive innovation and further the goals of the organisation. Working with our client provides a secure, positive employment experience with ongoing opportunities to shine.
Are you an experienced Operations Manager looking for a new opportunity?
If you're someone who thrives on challenge, excels at multitasking, and is committed to delivering excellence, we want to speak to you!
Key Responsibilities
- Process management: Shift planning to ensure the warehouse meets and exceeds SLA’s, identifying process issues and providing workable solutions, providing guidance to your teams on relevant changes or urgent actions required and planning labour resource accordingly
- Team leadership and management: Managing a team of 20, including supervisors, drivers and operatives. Lead daily and weekly team briefs on performance, operational challenges, and KPI achievements, motivating your teams to ensure focus and a positive working culture, coaching and development whilst encouraging active participation in continuous improvement discussion and open forums
- Cost management and customer focus: Monitor costs vs budget, demonstrating a clear understanding of cost by client and department, potential savings, and leveraging reporting mechanisms to enhance relationships to ensure we exceed our quality-of-service levels against agreed targets, in addition to building effective relationships with internal and external service providers and clients
- Health, Safety and Environment: Compliance of all HSE policies and regulations including reporting, audit contributions, and promoting a culture where all staff operate safely, efficiently, and to quality standards
- Change management: Lead and drive change in your area of responsibility, developing an environment of trust amongst with your teams and other key stakeholders promoting a positive response to change
Essential Skills
- Solid operational management experience within an FMCG or fulfilment background to acquire the knowledge and skills required for this role
- Experienced in managing a SME warehouse, preferably within an e-commerce fulfilment environment
- Effective management of a workforce to achieve daily and weekly tasks through organisation, delegation, and prioritisation
- Be resourceful, able to manage ambiguity, and prepared to get involved if needed
- Thrive on change, inclined to operate with flexibility, and commit the time required to get the job done.
- Excellent communication skills, verbal and written in order to influence internal and external stakeholders
- Able to make clear and clinical decisions based on data and factual evidence in a fast-moving high-pressure environment
- IT literate - proficient in the use of MS Office including Excel for data analysis and presentation
We welcome applications from candidates with any of the following skills or attributes: Operations Manager, warehouse, Operations, 3PL, leadership, management, FMCG, change management, Health & Safety, cost management, process management, IT Literate, MS Office, SAP, data analysis, and stakeholder management.
Additional Requirements
- Full UK driving licence
- A flexible approach
- Occasional travel to CPG site, Fareham will be required
Benefits
- Enhanced annual leave entitlement: starting at 30 days (including public holidays), increasing up to 33 days with long service
- Long service reward
- Health cash plan (medicash)
- Death in Service
- Career development opportunities
- Access to a well-established Employee Assistance Programme provider
If you feel you have the relevant experience, they we’d love to hear from you, apply today!
