Academic Student & Support Officer
Lancaster University Leipzig offers a range of Lancaster University (LU) degree programmes and is committed to providing the same academic quality and fully rounded student experience as in the UK. In January 2020, the campus opened with an LU accredited foundation programme delivered by Navitas Germany GmbH - part of Navitas Group - an Australian public listed company. As a modern and dynamic educational institution committed to providing quality educational programmes and excellent student support in an environment that encourages students to achieve the best possible results in their studies. Lancaster University Leipzig offers a broad portfolio of undergraduate, post-graduate and pathway programmes in Business and Computer Science.
The Academic Student & Support Officer is integral to enhancing the student experience within Lancaster University Leipzig. This role involves providing comprehensive support to students, including guidance on academic and administrative matters, managing city registration and immigration queries, and delivering high quality administrative services. The role involves supporting all policies and regulations, ensuring accuracy and completeness at all times.
The ideal candidate will possess excellent customer service skills, and be proactive and dedicated to fostering a supportive and efficient academic environment.
Position: Full-time, permanent
Location: Leipzig
Salary: Competitive
Academic Student & Support Officer (Welfare) Responsibilities:
Student Support
* Plan and implement an on-going programme of student-centered events and activities (social); work with the Campus Social Committee on the development of a robust student life strategy.
* Ensure appropriate assistance, guidance and referral is provided to students requiring support related to their health, health insurance, social adjustment, foreigner's office registration and general welfare issues.
* Provide guidance to students in need, regarding both physical and mental health, and writing Individual Learning Support Plans (ILSP).
* Engage students to take part in our employability award, and support its development
* Create a bi-weekly newsletter to inform students about upcoming events, academic processes, exam dates, and share spotlight, etc.
* Reception tasks and triaging of support needs; taking on of basic student language support for their settlement.
Student Records
* Maintain the student records systems, Navigate & LUSI, to ensure that the information held is accurate and complete at all times.
* Undertake regular audits of the student records systems, addressing any data gaps by obtaining the relevant data from appropriate sources.
* Provide the university partner with reports on changes to student circumstances, course withdrawals or deferrals, student engagement and visa refusals.
* Update student records as a result of reports received from the University Board of Examiners.
Timetabling
* Arrange and collate the teaching timetable for the Campus, taking into consideration academic staff availability and other significant factors.
* Assist with the programming of Eventmap and building of the annual time and room planner.
* Publish the timetable in advance of the start of the semester and respond to timetabling requests from students and staff throughout the academic year.
Attendance Monitoring
* Manage the attendance monitoring process for the C
