We are currently seeking a Customer Service Administrator to join our dynamic team at Bywaters. This role is pivotal in managing existing accounts, enhancing customer satisfaction, and contributing significantly to our operational efficiency and profitability. The ideal candidate will be proactive, customer-focused, and radiate professionalism and enthusiasm.
Hours of Work: Full Time, Permanent, Monday to Friday, 37.5 hours per week.
Key Responsibilities:
* Act as the primary contact for customers, providing exceptional service in a call centre environment.
* Manage communications and scheduling adjustments, collaborating with the Transport Teams to effectively meet customer needs.
* Address and resolve customer invoice queries.
* Maintain robust client relationships through regular interactions, ensuring continuous high customer satisfaction.
* Update and manage the CRM database with accurate client information.
* Work closely with the Transport, Customer Relations, and Commercial Support Teams to ensure service levels and contract changes are effectively implemented.
* Generate and manage periodic reports for internal and external stakeholders.
* Maintain up-to-date documentation for legislative compliance.
* Manage contract terminations and perform additional administrative duties as required
Benefits:
* Birthday Leave
* Discounted gym membership
* Discounted shopping on thousands of retailers, restaurants, cinemas, travel and lots more
* Company sick pay
* Cycle to work scheme
* Tech scheme
* Eyecare vouchers
* Enhanced EAP program with free counselling
* Life Assurance scheme
* Free Parking
About Bywaters:
Bywaters is London's premier environmental services provider, with a unique approach to recycling that focuses on reusing, recovering, or recycling materials to prevent pollution from landfill. We value our employees and their development, believing that personal growth and professional satisfaction are vital to our future success.
Bywaters is an equal opportunities employer committed to fostering a diverse and inclusive workplace. We encourage suitably qualified applicants from a wide range of backgrounds to apply. If you're ready to take the next step in your career and believe in our mission, we invite you to join our team.
