We\'re currently recruiting a dedicated Porter to help ensure the smooth running of operations at Defence on a full time basis, contracted to 39 hours per week.As a Porter, you will use your skills to maintain a high standard of customer care and cleanliness. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.Here\'s an idea of what your shift pattern will be:Mon: Full-time (Days)Tues: Full-time (Days)Weds: Full-time (Days)Thurs: Full-time (Days)Fri: Full-time (Days)Sat:Sun:Could you bring your spark to Defence? Here\'s what you need to know before applying:Your key responsibilities will include:To carry out the various daily, weekly, periodic, and cleaning duties in Stores, CFB and public areas as required under the contract service level agreement and follow the cleaning schedule as directed by your line managerEnsure you are aware of & comply with all client & company health & safety procedures and standards at all times e.g. Food Handling, COSHH, uniforms & PPE, Manual handling, Fire procedures, Quality control. Ensuring all correct PPE is worn at all times.Complete, maintain and update all Health & Safety paperwork correctly when required.Maintain the cleanliness of working areas ensuring Health and Safety hazards, issues, near misses and accidents are reported using the appropriate reporting procedures at the earliest opportunity, this also includes vehicles. Ensure the correct storage, control and use of all machinery and equipment, cleaning materials and relevant chemicals.Undertake mandatory training as detailed in the training matrix, ensuring all training is recorded on your training record card and to complete all on-line trainingBe flexible and comply with any reasonable requests made by your line Manager including if necessary, working within other units within reasonable distance Learn and demonstrate the ESS Way behaviours at all times to colleagues, customers & clients Complete regular day to day activities as required for the smooth operation of your department / site as instructed by your line managerTo observe and comply with all company and unit profit protection procedures, reporting any issues to your line managerTo be polite, professional, and friendly at all times with customers, clients, and colleaguesTo ensure the highest level of customer care is adhered to at all timesTo demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectationsTo take personal responsibility for correcting customer or client service problemsAsk questions to understand customer needs and actively seeks feedback on standards of performanceTo always look out for opportunities to develop our serviceAs part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiencyBe prepared to assist colleagues in a willing and positive manner including assisting with other duties as requiredBe prepared to attend all relevant training sessions and meetings General unskilled labour tasks as requested General ad-hoc cleaning tasksWaste clearance/empty recycling external binsLitter/debris skirmish as required including CarparksSetting up conference/meeting rooms – this will also include the opening and closing of any partitionsMoving/set up furnitureMoving/transfer of bulky items (e.g. televisions) for meetingsPrep for any open daysCar Park/Building Entrance ways cleaning/bad weather clearancePeriod checks of cycle racks including removal of abandoned cyclesOutdoor Signage – cleaningGoose Poo clean up – At ground level onlyCleaning of outdoor furniture / paint when required (yearly)Escort duties for external contractors – when requiredSingle Item furniture movesReplacement of Fire Extinguishers when requiredRemoval and storage of locker clothing when requiredCommunal Area tidy upRed bag disposalTo make sure you are aware of, and meet the legal and Company requirements for fire, safety, health, and hygieneTo report health and safety issues to your line manager, including all accidents and near missesTo promote good safety habits and methods of workTo order stock and ensure stock levels overall and on individual lines, promotions and best sellers are accurately managed and rotated to maximise sales opportunitiesTo ensure all promotional material and merchandising is correctly displayed and all legal labelling adhered toTo work with your Line Manager to ensure the Compass Service Framework policies, procedures and controlled documents are up to date and used effectively in your area including HSE & One Best Way procedures such as the rota tool, brand audits, monthly reviews, planograms, food to go trackers, trading diaries etc To be flexible and assist colleagues outside of your usual work area as required by operational needs. This may include but not be limited to working in retail stores, coffee shops, bars, vending, messes & basic food prep areas To proactively up sell and demonstrate excellent knowledge of all products provided to customers and clientsEnsure all company/client owned vehicles are maintained in accordance with company standards.Ensure all paperwork associated with company/client vehicles is completed and submitted as required and in accordance with company procedures. Our ideal General Labourer will:Essential A good communicator, able to liaise confidently with customers and engage with team membersSelf-motivated and able to work unsupervisedA positive attitude and committed to high levels of customer careAn enthusiastic individual with a passion for working in a catering environmentHigh standards of personal hygieneAble to speak & understand EnglishAble to work flexibly in line with business requirementsAble to undertake a range of manual cleaning dutiesFollows the right procedures and challenges unsafe behaviouIs positive and proud of doing a great jobShares knowledge and experience with other team memberFull Driving Licence RequiredDesirablePrevious experience in similar roles Integrity and the ability to maintain a high level of confidentiality.A good command of written and spoken EnglishProven track record in planning, organisation, and time managementPart of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.Job Reference: com/0309/99712001/52677639/BU #LI-DNPCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive?because diversity is our strength!
