Are you passionate about creating a welcoming environment and making a real difference in your community?
We are looking for a dedicated and empathetic individual to join our food and beverage team as Café Manager at Head Room. Head Room is more than a café serving great food and drinks, it’s a thriving community hub that provides social connection and mental health support through daily groups and activities, in a welcoming and inclusive environment open to everyone.
About the Role:
As Café Manager, you’ll be at the heart of our mission, leading a team and ensuring that our café runs smoothly and continues to be a supportive space for everyone. Your responsibilities will include managing day-to-day operations, driving exceptional customer service, and supporting our team to create a warm, friendly atmosphere. You’ll also play a key role in integrating our café services with our community initiatives, ensuring that every visitor feels valued and supported.
This post is fixed term for up to 12 months to cover maternity leave working 40 hours per week.
Key Responsibilities:
Customer service: Lead by example to ensure the highest standards of customer service. Efficiently manage the café team to create a welcoming environment for all.
Operational management: Develop, control, and continuously review all operational procedures to ensure smooth and efficient service delivery.
Feedback management: Regularly review and monitor customer feedback to implement necessary improvements.
Community engagement: Collaborate with the community and volunteering teams to create a supportive environment where our community programme can thrive.
What you will be doing:
Staff Management: Organise rotas, performance management, delegate duties, manage recruitment and training.
Stock and Supplier Management: Control catering costs, maintain supplier relationships, and optimise savings.
Hygiene, Safety, and Compliance: Ensure adherence to health, safety, and food hygiene standards, oversee equipment maintenance and safety checks, liaise with the Kashrut Authority for kosher compliance.
Business Planning and Financial Management: Collaborate with finance on cost monitoring, payroll and licensing. Work with chefs to plan seasonal menus, deliver great food and value for money for customers.
Events and Community Collaboration: Coordinate event catering. Support community programmes and ensure mental health signposting for visitors.
About You:
You’ll be a passionate and empathetic leader who understands the value of community. Your experience in managing a café or similar environment will be coupled with a genuine desire to create positive social impact. If you have a love for coffee, food, and people, and thrive in a role where you can make a difference, we’d love to hear from you.
Previous experience in a cafe or hospitality supervisory role.
Strong leadership and interpersonal skills.
A passion for delivering outstanding customer service.
Knowledge of food safety and health regulations.
Excellent communication and problem-solving abilities.
An awareness or understanding of mental health issues, and a desire to learn more
Join us at Head Room and help make our community an inclusive , more connected place—one cup of coffee at a time.
