Senior Executive, Hospitality Accounts(12 months FTC)We have an exciting opportunity for an individual to join ourLiverpool FC teamasaSenior Executive, Hospitality Accounts.You willbe responsible foraccount managingseasonal and match day hospitality,always ensuring a high satisfaction rate.Areyou client/ customerfocused,proactiveand great at building strongstakeholderrelationships? This is the role for you.What will you be doing?To make daily outbound calls to seasonal members in line with the departments KPI’s and develop strong relationships with seasonal hospitality members.Continue to build and develop relationships by arranging meetings with key accounts on matchday and pre and post fixtureAssistseasonal members with anyNFC, ticketing or away game ballot enquires via email and inbound callsTake inbound sales and have a good knowledge of the hospitality packages available throughout the seasonReceive inbound calls from match day bookers toassistwith any ticketing queries and requests leading up the fixturesHandle all emails and respond witha high levelof customer service within a settime frameLiaise with the operations team to manage the seasonal lounges and members. Including numbers, dietary requests, and otheradditionalrequirements.Manage the communication to seasonal members and match day bookers around any fixture changesLog and track all seasonal hospitality members activity onSalesForceManage the renewal process for seasonal members, reviewing contract types and lengths and ensuring invoices are raised and payment schedules adhered too.Continue to develop seasonal member’s matchday experiences by working with the operations team throughout the year to develop and review the hospitality offering.Work match days,assistingwith the operation and member enquiriesWho are we looking for?To be successful in thisrole, you will have experience managing client accounts and providinga high levelof customer service.You will be confident in building relationships with seasonal accounts andable to communicate effectively.You will be able to make decisions and remain calm while under pressure to achieve deadlines/ targets and able to prioritise tasks, whereappropriate.You will haveexcellent time management skills and able to work well in a team.You will also have knowledge ofdifferent hospitality areas and great administrative/ computer skills.You will have knowledge of multiple systems such as Salesforce andunderstandthe ticketing system to ensure any access issues on matchday are resolved.Why should you apply?This isa full-time,12 monthsfixed termrole working35hours per week(5 in 7)starting from your agreed start date. Your main base will be ourAnfield Stadium.You willbe requiredto work weekends/ match days as and when is needed. To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and theoptiontopurchaseup to anadditional5 days) and a contributory pension scheme.You will have access to our benefits kit bag where you can get high street discounts, and aselectionof benefit schemes you can join.There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that weoperatewithin.We are proud of our achievements in this area;maintainingthe Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership DiversityCodeand being recognised as a leader in thisimportant areaon and off the pitch.We take our responsibilities in this area seriously and through the work being done across the club,we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.#LFCJobs
