In a Nutshell
To provide a first class service delivery across all areas including Front of House, Conference and Banqueting/Food and Beverage outlets and Housekeeping to ensure that guest are well looked after, expectations met, and service operating standards are delivered during every visit.
The key feature of this role involves switching between different departments and delivering great service for our colleagues and our guests.
Package DescriptionAnd now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
Competitive salary, benefits and we pay above the Real Living Wage.
29 days holiday (increasing with length of service).
We operate a discretionary service charge system.
50% Discount on food and beverage across all Exclusive properties.
Really big discounts of room nights across all Exclusive properties.
PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
Meals on duty provided for free.
Recognition and rewards scheme.
Access to our learning platform including great training and development programs.
Free gym access + where available dedicated classes.
B Corp accredited and commitment to improving our People, Product and Planet.
Free downloads to newspapers, magazines and books.
Cycle to work scheme.
Main ResponsibilitiesLots to do but lots of fun
A Hospitality Assistant will be responsible for:
Ensuring the guest service is delivered to all guests and visitors to the property in line with our values.
To assist in the set up of the department ensuring the department is fully prepared.
To complete daily tasks assigned relevant to the department allocated.
Ensuring the department is always properly maintained and cleaned to a high standard.
To be aware and have an understanding of all relevant law and legislation with regards to food handling, storage, hygiene and health and safety for each department.
When working in our Food and Beverage department proactively welcome and greet all guests to the Conference & Banqueting/Restaurants/Bar providing all guests with an exceptional food and beverage experience.
When working in Front of House department provide an exceptional guest journey: check-in and check-out; escorting guests to their bedrooms and conducting a room orientation; assisting with luggage and valet parking; assisting with the switchboard and any guest service administrative tasks.
When working in Housekeeping assist with the cleaning of public areas and bedrooms.
The Ideal CandidateCharacter - Skills & Experience Required
Professional and proactive approach to guest service delivery.
Previous experience from a similar customer service environment.
The ability to work under pressure during service periods and multi task.
Interest in the hospitality industry.
Have a passion for all things food and beverage.
Possess a strong understanding of the high standards that are demanded in a guest service environment.
Have a respect and understanding of the provenance of quality ingredients.
Relish working in a busy hotel environment where the levels of business varies and flexibility in meeting the needs of the customer will mean changes in tasks on a daily basis.
About The CompanyAre we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.
