Birmingham Children’s Trust is going from strength to strength. We are the largest provider of family support and social care services for children, young people, and families in the country. Our goal is to become a centre of excellence in both social care and family support. By choosing to work for us, you will be part of a supportive, dynamic service contributing to our service improvement journey to ‘Outstanding.’We have an exciting opportunity within our Business Support Service for a self-motivated Business Support Assistant, providing essential support to our practice staff members.This position is within our No Recourse to Public Funds Business Support Team.The No Recourse to Public Funds (NRPF) team supports children in need where their family has no access to public funds (welfare benefits) and cannot work because of their parent's immigration status. The Business Support team provide administrative tasks and financial payments, to ensure that these processes are maintained in a timely and accurate way, in line with policy, so that the best outcomes are achieved for Children Young People and Families. The Business Support team also provide administrative support to social workers based in This team. You will be working with colleagues and multi-agency professionals at all levels across the service to contribute to positive outcomes for some of the most vulnerable children and families We are looking for someone who has good customer carer and organisational skills, can problem solve, use their own initiative, and has great attention to detail with excellent communication skills. Experience of note taking is desirable.This role requires the processing of a number of financial tasks, such as invoices and other financial transactions therefore previous experience in this area would be useful however training will be provided. This role is customer facing and involves contact with Trust Service users within the office for at least 2 days a week.About You….You will be a ‘can-do' person, who is passionate about high quality service delivery and performance. You will be able to work effectively within a dedicated team environment, be customer focused and able to deliver the role with a flexible approach.Key skills we will be looking for in your personal statement include:Good literacy and numeracy skillsGood basic IT skillsGood Customer Carer skillsThe ability to independently interpret and analyse information and facts to solve varied problemsThe ability to communicate in person and/or in writing, a variety of information to a range of peopleThe ability to manage a process, ensuring accurate and timely outputs • The ability to use the keyboard with some precision and speedThe ability work with some initiative and little supervisionAbility to organise, support and appropriately document meetings ensuring timely and quality outputsThe ability to work under pressure including meeting deadlines and dealing with interruptionsThe ability to cope with situations where there is an emotional demand arising from the work being undertakenThe ability to work flexibly as part of a team environment, providing cover when needed to ensure continuity of service provisionExperience of handling and processing manual or computerised informationExperience of managing front desk/reception service is desirableWe adopt a Hybrid working model, which includes working some days within an office setting. All staff are expected to be office based for at least 2 days a week for Team/Serv
ice workdays, Team Meetings, Supervisions etc. The role within NRPF, based at One Avenue Road, Aston currently requires office attendance on Tuesdays and Thursdays - those days, however, may be subject to change depending on the needs of the Service, therefore, flexibility will be required.For further details please contact Louise Kilgallon, Business Support Team Leader 07510 370188.What you can expect from us:Being part of a positive, supportive, ‘can-do’ service and wider TrustWe are a forward thinking, innovative organisation, proactive in delivering the most optimum services for our children, young people, and wider local communityCareer development opportunitiesRegular development discussionsAnd some of the benefits of working for us, click HERE for more about our offerMental health / emotional support – 24/7 employee assistance programmeHybrid model of remote working30 days holiday on joining, plus bank holidays. This increases to 33 days after five years’ service, and then 35 days after ten years’ serviceGenerous contributory pension schemeThe campaign closes on 29/09/2024Interviews will be held in One Avenue Road w/c 7/10/2024.
