As a Catering Team Leader, you are at the heart of our operation and we are looking for individuals who share our energy and passion and will contribute to our ongoing success.You’ll be working in a team full of fantastic people. After all, who doesn’t dream about coming into work, doing what they love and spending time with friends?More about the role:To be polite, professional and friendly at all times with customers, clients and colleaguesTo ensure the highest level of customer care is adhered to at all timesTo demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectationsTo maximise all sales opportunities through selling techniquesTo accept payment and give change to customers, including operating a tillTo acquire a good knowledge of all products in order to be able to advise individual customers on their product choiceTo actively gain customer feedback, passing information gained onto your line manager to make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygieneTo report health and safety issues to your line manager, including all accidents and near missesTo promote good safety habits and methods of workTo serve customers with hot and cold food and beverages on a counter during service timesTo ensure all displays, counters and seating areas comply with company and statutory health and hygiene requirementsWho you are:Previous experience supervising frontline teams within a similar environmentGood communication skills in order to be able to liaise with a wide range of team members and customers within your work environmentAble to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safetyCriminal Records Bureau security checks required where applicable in accordance with Employment Law and LegislationSIA, Credit check, Security checks if applicable, depending on the role you carry outCustomer service focusedTeam player and can-do attitudeTakes pride in personal appearance and hygieneSelf motivated and able to use own initiativeAbility to work under pressure whilst maintaining a positive attitude
