We’re looking for an experienced leader to join our senior leadership team as a Head of Operations. Based in our Plymouth depot, and reporting to the South West Operations Director, you will be responsible for leading and managing four Team Managers who are accountable for the Electricity Distribution Network in the Plymouth area.
With talented and operationally focused teams and Team Managers already in place, our focus for the successful candidate is leadership and management experience.
You will set direction through developing high performing teams and providing creative and innovative leadership to meet targets and motivate your team to ensure we keep the lights on and maintain consistently high levels of customer service.
National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service, (DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check.
About UsWe’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.
National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
Main Responsibilities
Lead/manage, motivate and develop Team Managers to lead their teams effectively to ensure operational activities are achieved.
Set objectives, monitor, and drive performance and be accountable for the delivery of our KPIs included within our scorecard.
Co-ordinate the formulation of Capital and Revenue Budgets to monitor and control expenditure of these budgets.
Ensure that customers are provided with the highest level of service appropriate to their needs and agreed standards.
Ensure that customer complaints are resolved satisfactorily and in a timely way.
Ensure that through your Team Managers the Electricity Distribution System is developed, operated, and maintained as efficiently and effectively as possible and in accordance with appropriate legislation, laid down policies and standards.
Working with our HR Business Partner promote good employee relations and to facilitate an environment that motivates and encourages the development and engagement of our people.
Contribute to the development of strategy, policy, and objectives, and communicate our priorities etc as appropriate.
Coach and develop our Team Managers in line with National Grid values to facilitate excellent leadership.
Liaise and network with peers and key stakeholders, to lead to successful outcomes for the operational business area. This includes building relationships with internal stakeholders e.g. colleagues across National Grid and NGED, as well as external stakeholders e.g. customers (large and small) at various levels.
Complexity and Creativity:
Identify and effectively support the resolution of a wide range of problems, which could include technical, personal, organisational, customer related issues and emergencies including storm response.
Provide clarity and direction to Team Managers to influence decisions and therefore the performance of our network and business.
Working with the Finance Business Partner provide information on the financial performance and operating performance of your depot aligned to KPIs, objectives and financial regulations.
Create a strategic vision/plan to improve and maintain high standards of performance including review ways of working as needed to achieve KPIs, targets and objectives.
The Ideal CandidateThe successful candidate will have:
The ability to develop or have knowledge of working in a regulated industry.
Experience of leading and managing teams through change.
Drive high performing teams through setting clear direction and objectives aligned to NGED’s performance contract (strategy & strategic priorities)
Motivate and manage others to deliver.
Communicate effectively and build relationships with customers, suppliers, and internal/external stakeholders.
A degree level education or equivalent is preferred but not essential
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At National Grid, we’re committed to building a diverse, inclusive and authentic workplace for everyone. So if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person for our growing business in this role or another one.
About The CompanyJoining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:
Annual performance related bonus
Job requirement company car
26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
Annual Share Save plan
Contributory private healthcare scheme for you and your family
Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
Free on-site parking at all our main sites
Things you need to know
As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all applications in our recruitment system so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information at interview stage. If you require additional support to complete your online application, please email nged.recruitment@nationalgrid.co.uk
Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.
We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.
