Are you an experienced leader in Domestic Services with a passion for maintaining high standards and ensuring a clean, safe, and hygienic environment? Join our team at Compass Group as a Senior Domestic Supervisor, where you will play a key role in supporting the Domestic Services team, ensuring excellent service delivery, compliance with health and safety regulations, and fulfilling our commitment to patients and staff.Key Responsibilities:Investigate and resolve audit failures, taking appropriate actions and ensuring corrective measures are in place.Collate and report information for Trust monitoring audits, evidencing actions taken.Create and manage staff rotas and other documentation to ensure appropriate staffing levels.Act as the first point of contact for the Supervisory team, providing support and resolving queries.Monitor and assess Supervisory team performance, particularly in relation to audits.Conduct probationary reviews for all new starters and ensure all staff are trained to the correct standards.Proactively fulfil contractual requirements, managing sickness effectively in line with Compass Group and client policy.Perform inspections to maintain high standards, ensuring compliance with Health & Safety regulations, and report feedback to the Domestic Manager.Lead by example with personal grooming, punctuality, and uniform standards, ensuring the same throughout your team.Handle customer/patient complaints promptly and take action to prevent reoccurrence.Ensure the safe and proper use of equipment in accordance with regulations and company policy.Report and document any accidents or near misses, completing the necessary processes.Train and develop staff, ensuring compliance with health, safety, hygiene, and skills training requirements.Foster strong communication and relationships within your team, colleagues, and customers.Support other Medirest departments as required by management.Maintain confidentiality at all times, adhering to company and client policies.Person Specification:Essential:Strong communication skills, with the ability to liaise with internal and external customers.Experience in explaining technical issues, assessing training needs, and providing clear instruction.Knowledge of cleaning techniques, gained through experience and training.Proven leadership and supervisory skills, with an understanding of team dynamics and roles.Excellent organisational skills to manage the day-to-day operations of the Domestic Services team, adapting for unplanned absences.Ability to make independent decisions that are critical to effective service delivery.Experience in planning and managing personal work, working to targets, and adapting to unpredictable, service-led situations.Understanding of Health & Safety regulations, with experience in making compliance-related judgements.Strong understanding of Manual Handling and Infection Control practices.Desirable:Familiarity with computer systems like V-Nexus, Ourtime, and the Hiring Hub.Previous experience working in a healthcare or hospital setting.Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.Job Reference: com/2409/71996009/52681674/BUCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive?because diversity is our strength!
