We are looking to recruit self-motivated individuals to join our small, customer focussed, and busy Parking Services back-office team where you will be responsible for using computer systems to deal with all aspects of the parking, bus lane and moving traffic Penalty Charge Notice (PCN) recovery process in line with statutory processes and timescales.
Coventry is a city that is changing fast – and we’re looking for skilled people to join our team and help take us into a bright new future. We are a city that is going places - with an inspiring, world-famous history and exciting times ahead.
Home to award-winning universities, top-level sports and famous brands such as Jaguar and Severn Trent. We are a part of the ‘Midlands-Engine’, the home of the UK motor industry and a proud multicultural city.
Coventry is a great place to live and work and with major developments continuing to take shape around the city it’s getting even better - and having the right infrastructure is vital. That’s why we are looking for passionate people, dedicated people who, like us, are determined to make real, positive changes to Coventry.
The Council is committed to improving the quality of life for residents and making Coventry a top 10 city. We’re bringing in new, streamlined ways of working and making more use of technology to deliver services to the people who live and work in our city.
Building on the work already completed, we will retain the best of the old alongside the best of the new.
Numerous changes have already taken place to transform Coventry's public spaces including:
Broadgate
Cathedral Lanes turned into a restaurant area (Wagamama, Las Iguanas, Cosy Club, The Botanist, Bistrot Pierre and MOD Pizza have occupied the space, with more to come).
One Friargate building and the bridge deck demolition
The Wave's construction - £36m water park, award-winning leisure offer
We also have an extensive public highway network which includes:
887km of carriageways
2161km of footways, footpaths and cycleways.
300 structures, including subways, retaining walls, culverts, gantries and rights of way structures.
33,000 street lighting columns, 4,000 lit traffic signs and 1,500 lit traffic bollards.
44,000 drainage gullies.
127 signal-controlled junctions and 98 pedestrian crossings.
We know how hard our people work in our Highways, Traffic and Transportation Teams, and what it means to have a great manager who makes the time to say 'thank you'. So, with us, your work will always be appreciated and recognised.
We also know that to recruit passionate, dedicated staff in this field there’s simply more demand than available resources, we show our appreciation in other, more tangible ways, too - to make Coventry City Council an attractive place to work in terms of the benefits.
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
Our ValuesIn line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our Values are:
Open and fair: We are fair, open, and transparent.
Nurture and develop: We help and encourage everyone to be their best and do their best.
Engage and empower: We talk and listen to others, working together as one.
Create and innovate: We embrace new ways of working to continuously improve.
Own and be accountable: We work together to deliver the best services for our residents.
Value and respect: We put diversity and inclusion at the heart of all we do.
What is the job role?You will be responsible for investigating and responding to informal challenges, formal representations and appeals in line with Council policies, procedures, and legislation.
You will be taking telephone payments and processing refunds; responding to informal and formal disputes against penalty notices.
You will prepare casework for appeal hearings; attend adjudication hearings when required; processing applications for parking permits; providing other technical, legal and administrative support to Parking Services.
Who are we looking for?You need to have extensive knowledge of the Traffic Management Act 2004 (part 6) to provide a responsive appeals function that includes dealing with complex and contentious enquiries, either by telephone or in writing.
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
Members of the Armed Forces and veterans
Are currently in care or have previously been in care
If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
Interview date: w/c 21 October 2024
About CoventryCoventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
