Are You Ready to Elevate Your Career? Do You Thrive in Dynamic Environments? How About Joining a Global Leader? We are on the hunt for a passionate and skilled Technical Support Specialist to energise our dynamic team in the scenic town of Knutsford, UK.
As our Technical Support Specialist, you will be instrumental in providing comprehensive Level 2 Support focusing primarily on software, while also addressing hardware issues. Your typical day will involve assisting UK & Ireland Field Service Engineers and our own internal customer helpdesk. Responsibilities include managing technical escalations, leveraging our bespoke remote device management platform to enhance resolution efficiency, and conducting technical analyses to pioneer service improvement programs. Your insight will directly shape the advancements in our hardware and software solutions, ensuring excellence in our operational framework.
Hours of Work: Full-time, office-based position with standard working hours,
Technical Support Specialist Requirements:
* Supporting software and electro-mechanical hardware in a support environment.
* HNC / HND / Degree qualified in a software related field, and electro-mechanical engineering.
* Familiarity with the Windows & Linux command line and batch / bash scripting.
* Understanding of common network cryptography / security technologies.
* Coding experience would be useful, but language not important (python / .net / java).
* Wide Area and Local Area Network experience.
* Computer and database literacy.
* Experience of writing and preparing training material and implementing training plans to roll out appropriate courses.
Meet the Organisation: Who We Are and What We Do
Glory is a global leader in cash technology solutions, enriching the financial and retail sectors across over 100 countries. We are committed to enhancing staff efficiency, lowering operating costs, and providing a stellar customer experience through innovation in cash management technologies. At Glory, we don't just offer jobs; we offer careers that make a daily impact.
GLORY SPIRITS
The Glory Spirits & Behaviours reflect the values and behaviours that are critical to the ongoing success of Glory and as such represent the foundations of our behaviour globally to lead us to realise our mission:
Value Creation - strive to create value for customers.
Self-Starter - understand the objectives of your own work and are proactive in achieving goals.
Collaboration - respect diversity and create a culture of collaboration to work with each other to achieve a common goal.
Integrity - understand Glory's mission and act with responsibility and pride to realise achievement and act and behave with high integrity and a strong sense of ethics.
Own Growth - leverage our own talent and achieve personal development by adopting a broader perspective, looking beyond our own work.
Glory believes in equal opportunity for all qualified persons and will not discriminate against any applicant for employment because of race, colour, religion, marital status, national origin, gender, age, disability, veteran status, or any other status protected by law.
Third Party Agencies
Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agree
