Operations Manager - NationalCompetitive SalaryBenefits include: CRISP pension, Bupa HealthcareWe are looking to recruit a talented and experienced Operations Manager in Facilities Management who will join us in inspiring our clients, end-consumers and their own operations team to do great things at work. Your role as Operations Manager will be to support the Operations Director across multiple contracts Nationally. You will manage client and contractual relationships in a commercial manner ensuring compliance and company policies are adhered to. You will drive support service solutions that exceed customer requirements whilst delivering key financial targets and contract specification. Integrated facilities management services with a purpose.We’re here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our ‘people and planet first’ approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters. Key Responsibilities include but not limited to:Develop and lead your management team supporting them in development and performanceWork closely with the HR team to develop and execute a strong people strategy across your accounts. You will be coaching, PDRs, retention and succession planningDrive and implement strategies to develop, train, maintain and motivate direct team down to frontline to deliver business requirementsIdentify growth opportunities through innovation of existing contractsDevelopment and management of labour strategy in line with contract specificationsMonitor and measure contractual and internal KPI’s and SLAS, identify and develop continuous improvementsManagement and development of client relationshipsOversee training and development of all employeesOversee Sub-Contractor adherence to client and company policySupport the sales team to develop financially sound bids and proposals through to sign off on contracts.Play a key lead role in the retention of the contract and develop a strategy for growth.Review and implement new ways to drive revenue and grow accounts including addition of new service lines.Ensure that management continually develop, implement and monitor activities that will enhance team development, engagement and loyaltyDelivery of all HSE requirements both contractually and legislativelyManagement of required licensesProduction and maintenance of continuity and emergency plans About You: EssentialA minimum of 3 years’ experience at a middle management level, leading and inspiring operational teams, working within brand guidelines to deliver resultsExperience of managing TFM accounts inc. contract cateringDeveloped and led an implementation of change programme to deliver operational benefits Experience in highly commercial and price sensitive markets Excellent communication and presentation skills Experience of managing complex and multiple stakeholder relationshipDemonstrable financial acumenExcellent management skills & ability to demonstrate change management through a teamHave a proven track record of client / customer satisfactionIT & computer literateTrack record of growing sales and retaining businessDriving LicenseIOSH and/ or NEBOSH Accredited (working towards) DesirableSIA licence holder (or able to qualify)Formal FM accreditation / qualification (IWFM) or working towardsSelf-motivated and ability to adapt to a changing environmentAbout Us:We ensure you\'re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Company Car / Allowance (where applicable)BUPA Healthcare for single, married or family cover27 days holiday plus bank holidaysFinancial wellbeing programme and preferred rates on salary finance productsAviva Digicare – Free annual healthcare check Medicash – Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family. Pension scheme and Life Assurance Employee Assistance Programme Holiday purchase scheme Sharebuy Scheme Recognition awards including Be a Star peer recognition and Long Service AwardsEmployee networks created and led by employees for employees Exclusive Benefits & Wellbeing site (Perks at Work) Entertainment, Health &Wellbeing and Travel discountsShopping discounts – Save up to 15%at high street and online stores by purchasing Shopping CardsVodaphone discounts On-going training & development and career pathwaysYour workplace, but better. Whether you’re a cleaning operative, security specialist or part of our chef brigade, we work together as a cohesive team with a shared focus – to deliver great service and a seamless experience for our clients. In return, we’ll support, coach and guide you as an individual so you can truly shine, whatever your role. Explore our current opportunities today and unlock your full potential!Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone\'s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
