Front of House Team Leader Are you passionate about customer service and excellence in client relations? We are looking for a dedicated individual to serve as the primary interface between our client\'s internal operations and their valued clients. Your role will involve creating a seamless visual point of contact for employees and ensuring the highest standards of service delivery. If you are a detail-oriented team player looking to represent RA\'s values with pride, we want to hear from you! More about the role:To promote the company in the most favourable light through the highest levels of personal and professional conduct.To provide a highly efficient and proactive service to our client, its employees, and their clients. To ensure that reception services provide a high-profile role model that reflects Restaurant Associates and the client\'s values, and which sets the tone for everyone entering the premises, whether they be staff or visitors.Assist the General Manager with the delivery of specific Reception. Switchboard, Room Bookings, and Hospitality services within designated areas of BlackRock. Providing a positive, proactive, professional, and seamless link between the building vendor teams, BlackRock employees and their visitors. Own the space within your area ensuring a high level of customer service is consistently always delivered.Expectation setting and management of the Customer Experience within the Reception and Hospitality teams.Ensure your team is fully informed about operational updates, processes, and account wide objectives so that they feel informed, involved, and supported.Provide written reports and quality data as required - Tracking all visitors, including vendors, visiting employees and guests and other Front of House and Hospitality metrics. Remain aware of relevant hygiene, health and safety policies and fire regulationTo record and report via AIR3 all accidents, incidents, and near missesTo ensure all equipment is well maintained and is in good working order.All required risk assessments are completed for both you and direct reports.Who you are:Our Ideal FOH team Leader will have: Passion about customer experience, with a high attention to detailFlexible and proactive - a problem solver.Experienced in working within a Front of House or Reception environment ideally gained within a corporate or 5-star hotel environment.Ability to build positive relations with colleagues, guests, and clients. A strong team player with a commitment to support their colleagues.Able to work off their own initiative and with minimal direction.Computer Literate – good understanding and working knowledge of office software.Communication – good level of written and oral communications skills.Deliver clear and concise messages and identify mutually agreeable solutions.Proven track record of achievement.We ensure you\'re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Contributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury\'s, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesAbout UsAs part of Compass you\'ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\'s biggest businesses.Job Reference: com/3009/93354001/52683184/SU #SCOTCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive?because diversity is our strength!
