To provide effective administration in support of Luton Intermediate Care Service, with responsibility for handling referrals and telephone enquiries.
Package DescriptionAs an Administrator, you’ll be part of our valued team.
You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
Salary of £22,369.35 with access to our group pension
Free tea and coffee at your base location
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care
Main Responsibilities
Support the running of the administration function of the Intermediate Care Service by maintaining accurate systems and undertaking general office duties. The post holder’s main responsibilities are to:
Registering patients using Clinical System (SystmOne).
Deal with telephone enquiries from patients, the public, staff, and other health departments, liaise with other community teams and hospitals.
Be competent in the use of Microsoft Office packages e.g. Word, Excel, Outlook. Knowledge of SystmOne would be an advantage.
Complete administration tasks such as, sending discharge letters, to include amending letters.
Contribute to the welcoming and efficient environment by dealing with telephone enquires promptly and accurately, ensuring that messages are accurately relayed and appropriately referred on.
Respond to patients’ telephone enquiries in a sensitive and confidential manner, dealing with the issue or referring onto the appropriate member of staff. Identify urgency of messages and use initiative to task clinicians if required.
Be the first point of contact for referrals and process all referrals in a timely manner. Accurately take the data provided, obtain additional information as required and record on SystmOne. Complete the referral process including the scanning of any relevant paper documents.
Receive and dispatch mail. Mail to be scanned onto clinical system and information tasked to relevant clinician.
Work flexibly within the team, creating, developing and maintaining effective working relationships with other staff, clients/patients and external contacts.
Contribute to ensuring work is produced to agreed standards through planning and agreeing work, maintaining workflow in the team. Monitoring and controlling the achievement of agreed targets.
Develop self to continually improve performance, take part in the appraisal and personal development planning systems and undertake development activities as necessary.
Support the service and undertake reporting as required by the team.
Ensure all statutory and mandatory training is kept up to date.
The Ideal Candidate
Experience
Office experience
Experience of working with confidential information
Experience of working in a busy, demanding environment
Good verbal and written communication skills, including amending therapist letters if needed.
Effective telephone skills.
Good IT skills including use of Microsoft Office, internet and e-mail, previous use of Clinical Systems
Good organisational and prioritisation skills
Able to draft simple letters
Basic numeracy skills including working with Excel spreadsheets
Flexible approach to working
Team worker
Able to use initiative and recognise when to seek support
Demonstrates an understanding of safeguarding issues
Accepts responsibility and accountability for own work and can define the responsibilities of self and others
Seeks and uses support appropriately
Understands the principle of confidentiality.
Desirable:
Experience of working within the NHS or in a Social Care Settings
Knowledge of NHS practices and procedures
Ability to use SystmOne and other Clinical Systems as appropriate.
About The CompanyWe change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
