The Leeds Mental Wellbeing Service is a city-wide service providing talking therapies to help people who are stressed, experiencing low mood or anxiety. We are committed to giving our patients the best experience possible and an opportunity has arisen to be at the forefront of facilitating this quality experience as one of our Patient Service Administrators. You will be required to provide a range of administrative duties, including handling calls and patient queries, processing referrals, booking patients into treatment appointments and managing waiting lists.Experience of working with a live database/appointments system would be an advantage, as would experience of managing waiting lists and telephone call/customer service experience and being competent in the use of Microsoft packages. Adaptability, flexibility and the ability to use your own initiative are essential.We are a large team and are continually looking to improve the service we offer, and you will be expected to embrace and drive forthcoming changes. You will need to have considerable experience in an administration role, ideally in a large and busy healthcare service. There are many different tasks and aspects of the role, and the candidate will be expected to be able to take direction but also work on their own initiative. They must be proactive, and keen to look for solutions together.Experience in a customer service field will help as a large part of the role is telephone based. Excellent communication skills, both verbal and written, are essential. We are looking for someone who has empathy, a good work ethic and can demonstrate they are a great team player by being adaptable and flexible, and working towards the shared goal of the team and the service. Someone who has great attention to detail, the ability to remain calm under pressure and the ability to multi-task.Kay Millson, Operational Support Manager; lcht.adminteamleads@nhs.net; 0113 843 4388Working for Leeds community Healthcare NHS TrustWho are we?Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council.We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.Perks of the jobOur benefits range from generous annual leave to access to NHS discount sites. You can find the full list of attractive benefits and rewards at www.leedscommunityhealthcare.nhs.uk click on the Join Our Team Tab.Right to WorkThis role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.
