As an Administrator at HMP Norwich, you will play a crucial role in ensuring the efficient operation of administrative processes within the prison. This position requires a detail-oriented and proactive individual who can manage various administrative tasks effectively.
About the service:
HMP Norwich is a local Category B prison that houses male prisoners that have come direct from court or police custody and is made up of several different wings. HCRG provide 24/7 healthcare services within the prison. HCRG provide both emergency and primary care. Social and Palliative care is also provided within one wing in the establishment. HCRG also provides a CSMS (substance misuse) service.
Package DescriptionAs a Prison Administrator you’ll be part of our valued team at HMP Norwich within HCRG Care Group, receiving access to exclusive rewards and benefits including:
Salary of £22,369.35 per year
Free tea, coffee and milk at your base location
Free and on site-parking at HMP Norwich
on site Gym open to all employees
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
Main Responsibilities
Safeguarding administration such as maintaining logs of data and information on safeguarding and liasing with the appropriate channels.
Social Care administration such as maintaining logs of data and information on social care and liasing with the appropriate channels.
Following the Subject Access Request process, as per The Data Protection Act 2018, by performing redactions on medical records.
Liaising with custodial/disciplinary staff in relation to being able to provide disciplinary support for healthcare appointments
Arrange meetings, conferences, seminars etc, coordinating arrangements (booking venue, refreshments etc), sending out invitations and taking minutes as appropriate.
Respond to enquiries and queries to the healthcare staff and Senior Management Team including telephone calls and visitors.
Make effective use of IT systems, electronic diaries, databases, spreadsheets and filing systems.
Ensure highest standards of courtesy and efficiency when responding to callers, internal, external organisations and members of the public.
The Ideal Candidate
Experience of working in complex multi-functional teams.
Excellent communication and interpersonal skills.
Able to respond to people at all levels in own and partner organisations, maintaining good working relationships.
Able to relate to members of the public and good customer care skills.
Knowledge of Word
Knowledge of Excel, PowerPoint, and data processing skills
IT skills, e.g. e-mail, internet.
Numeracy and literacy skills
Ability to organise and prioritise work.
Flexible approach to work and a positive response to change
Self-starter, able to prioritise own workload and to work to tight deadlines
Able to work within effective office management systems.
About The CompanyWe change lives by transforming health and care.
Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
