Job Title: Contract DirectorLocation: LondonPay: Competitive plus Benefits We are dedicated to delivering high-quality products and services to our clients while fostering a dynamic and inclusive workplace. As we continue to expand, We are looking for experienced, commercially-minded Contract Directors to collaborate with our NHS teams, managing the full Soft Facilities Management (FM) and Retail functions in partnership with our NHS hospitals.These Contract Director roles are pivotal as part of our growth and expansion, ensuring we retain and bring in the very Best in Talent. The contract directors are responsible for ensuring the efficient and effective delivery of all soft FM services, including cleaning, catering, portering, sceurity, switchboard, reception, and retail operations, while driving financial performance and enhancing customer satisfaction.These contract director roles involve compliance monitoring and team leadership, fostering a high-performance culture, to ensure that our contracts are managed efficiently and effectively. The ideal candidates will possess a strong background in Soft FM Contract management, excellent negotiation skills, and the ability to work collaboratively with various stakeholders on a hands on basis.Key Responsibilities:Commercial Management: Oversee the financial performance of the soft FM and retail operations, including budgeting, forecasting, and cost control, ensuring services are delivered within budget and maximising revenue opportunities.Contract Management: Manage and monitor all soft FM and retail contracts, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs).Operational Excellence: Lead the day-to-day operations of the soft FM and retail services, ensuring high standards of service delivery, safety, and customer satisfaction.Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including hospital management, service providers, and suppliers, ensuring alignment and collaboration.Team Leadership: Manage and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.Risk Management: Identify and mitigate risks related to service delivery, compliance, and financial performance, ensuring a safe and secure environment for patients, staff, and visitors.Qualifications and Experience:Proven Experience: Significant experience in a senior management role within Soft FM, Retail, or a similar environment, ideally within a healthcare setting.Commercial Acumen: Strong financial management skills with a track record of driving revenue growth and managing budgets effectively.Leadership Skills: Demonstrated ability to lead and inspire teams, with excellent communication, negotiation, and interpersonal skills.Contract Management: Experience in managing large-scale contracts and service providers, with a focus on quality, compliance, and cost-effectiveness.Customer Focus: A commitment to delivering exceptional customer service, with an understanding of the unique challenges of a healthcare environment.Problem-Solving: Strong analytical and decision-making skills, with the ability to think strategically and resolve complex issues.What We Offer:We ensure you\'re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury\'s, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and families
