To provide comprehensive administrative support to the specialist nursing team based at Farnham Hospital ensuring work is prioritised according to need and the office environment is efficiently managed.
Package DescriptionAs an Administrator Specialist Nurses, you’ll be part of our valued team.
You will feel valued as an administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
£22,369.35 pro rata with group pension
Free tea, coffee and milk at your base location
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
The pride of working for an organisation committed to the highest clinical and quality standards: with a number of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
Main Responsibilities
Displays courteous, efficient and robust lines of communication between patients, community staff and other clinicians / external stakeholders e.g. Community nursing, Community hospitals, voluntary sector, GP practices, hospitals, hospice.
Acts as the first point of contact for professionals and patients and is responsible for managing telephone calls and dealing with all enquiries.
Disseminates service information to staff across the relevant team / designated area as requested using various means of communication: telephone, meetings via Teams.
Prepares and maintains meeting agendas and minutes, letters, interview packs and reports of a confidential nature.
Monitoring NHS email inbox and working closely with the Specialist Nurses.
Awareness of budgetary issues, the effective and safe use of resources.
Utilises electronic systems such as EMIS, Imail and ordering systems, uploading wound photos and referrals.
Reports all complaints, hazards, near miss incidents, incidents and accidents and escalates to line manager / clinical lead in a timely manner.
Regularly reviews systems of work, suggest and develop new ways of working to improve efficiency.
Undertake own annual appraisal and attends all mandatory training as required for the role.
Network with other services and administrators
The Ideal CandidateEssential
Excellent Personal Communication Skills
Have Knoweldge of the NHS
Be proficient in Excel and minute taking
Desirable
Experience with EMIS
Flexible working
About The CompanyWe change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
