Are you passionate about leading a team to deliver outstanding customer service in a fast-paced retail and catering environment?If you thrive in hands-on roles, have a knack for problem-solving, and love empowering a team to exceed expectations, this might be the perfect opportunity for you.As a Greggs Shop ManageratUWE Bristol, you’ll lead by example, ensuring operational excellence while developing a high-performing team.Your role will be centred around creating an inviting, efficient, and customer-focused shop experience by adhering to Greggs' core values and operational standards.You'll manage a young and enthusiastic team who are eager to learn and develop, and you’ll play a pivotal role in mentoring and scheduling them effectively.The position offers you the chance to lead confidently, inspire resilience, and manage day-to-day operations, including rostering in a way that balances your team members' availability.Why Join Us?Flexible Monday to Friday schedule with occasional weekend shifts (overtime paid)Generous holiday break: two weeks off during Christmas Career development opportunities to help you grow into management within SodexoEngaging, team-oriented environment where your ideas are valued, and your leadership makes a difference Bring your catering expertise, customer-focused attitude, and readiness to lead in a role where every day brings new challenges and rewarding achievements. Join us to make a real impact from January 2025!What you’ll do:Deliver a fast and friendly customer service by putting the customer at the centre of all store operationsDevelop a high performing team focused on delivering a fast & friendly customer experienceAchieve consistently high standards to meet customers’ expectationsDeliver relevant added-value to customers to increase salesMaximise profit through effective cost controlFor a full list of responsibilities please view the attached job descriptionWhat you bring:Proven experience of leading a team within a service environmentProven experience of managing operations within a catering serviceAbility to communicate effectively with team members and line managerExperience of delivering relevant training, using company guidelinesUnderstanding of relevant Health & Safety, Employment and other legislative requirementsExperience of implementation and adherence to HACCPExperience dealing with branded outlets is desirableStrong attention to detail and adherence to standardsProven IT skillsAbility to deal with stressful situations with a flexible approach to the roleAnalyse problems, develop opportunities and implement innovative solutionWhat we offer:Working with Sodexo is more than a job; it’s a chance to be part of something greater.You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:Mental Health Support: Unlimited access to an online platform for mental health and wellbeing.Employee Assistance: Access to support for everyday challenges, including legal and financial advice.Health & Wellbeing App: Enjoy a free app with rewards for healthy living, plus 24/7 virtual GP access.Discounts & Financial Benefits: Exclusive deals through the Sodexo Discounts Scheme, alongside insights and savings via the Salary Finance Platform.Retirement Planning: Join the Sodexo Retirement Plan to secure your future.Death in Service Benefit: Protection for your loved ones in the event of your passing while employed.Career Development: Opportunities for growth through a variety of learning and development tools.Cycle to Work Scheme: Promote a healthier lifestyle while helping the environment.Volunteering Opportunities: Engage in meaningful community support initiatives.Flexible Work Environment: Enjoy a dynamic workplace with competitive compensation.We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
