Join our team as a Facilities Manager - Soft Services, where you’ll play a crucial role in overseeing the daily operations of the South-West HCRG Care Group’s Facilities Management – Soft Services team.
Reporting to the Regional Property & Facilities Manager, you’ll ensure the highest standards of service and compliance across our clinical and non-clinical community sites. In this varied and impactful role, you’ll maintain health and safety practices, support sustainability initiatives, and drive exceptional standards in services such as Catering, Cleaning, and Portering. Additionally, you'll foster collaborative relationships with stakeholders to enhance patient experiences and will deputise for the Property & Facilities Manager as needed.
This is a hybrid role where you will manage your schedule of movements to accommodate stakeholder engagement and site visits across the region, with agile office access, as well as administration and project development time that can be completed on site or remotely to ensure timely completion of tasks and to required deadlines.
Package DescriptionAs a Facilities Manager - Soft Services, you’ll be part of our valued team at Paulton Memorial Hospital, Bath.
You will feel valued as a Facilities Manager - Soft Services within HCRG Care Group, receiving access to exclusive rewards and benefits including:
A salary of £32,000 - £36,483 (depending on experience) with access to our group pension
Free tea and coffee at your base location
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
Main ResponsibilitiesAs a Facilities Manager - Soft Services you will:
Deliver key Soft Services across the estate, focusing on Catering & Vending, Portering, and Cleaning.
Manage the Domestic Services Team Leaders and Domestic Administrator, coordinating rosters and providing team leadership.
Ensure Health & Safety compliance across all Soft Services in coordination with Quality & Safety teams.
Collaborate with Property & Facilities Manager and Regional Estates Manager to manage the Soft Services budget.
Oversee the Soft Services Auditing Tool, developing and implementing improvement action plans.
Manage contracts from specification to procurement and delivery, ensuring quality, efficiency, and value.
Maintain strong relationships with suppliers and colleagues to ensure responsive service provision.
Lead projects to improve Soft Services, ensuring compliance with NHS and regulatory standards.
Please see the attached job description for a full list of job responsibilities.
The Ideal CandidateOur ideal candidate will have:
Minimum 3 years’ experience in Facilities Management – Soft Services Delivery.
Knowledge of Health and Safety at Work Act, NHS Cleaning Standards 2021, and NHS COSHH Regulations 2023.
Strong written and verbal communication skills.
Experience managing budgets with good commercial awareness.
Strong interpersonal and teamwork skills, with a solutions-oriented approach.
Confidence in decision-making, procurement, and negotiation.
About The CompanyWe change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
