Sodexo Live! has a fantastic opportunity for an EPOS Systems Assistant to join our first-class team at Ascot Racecourse!As an EPOS Systems Assistant, you will work with the EPOS Hospitality system. Alongside the Systems Manager, you will ensure that it is set up and running as needed for race days and events.You will ensure the efficient and effective management of financial systems and software, including the Kappture EPoS system and stock management K-Stock system. You will also work closely with the event operators to ensure they are familiar with using tills and EPOS, and support them in event setup and onsite support during live events.Ascot Racecourse is a destination for over 500,000 guests each year where passion, elegance, and celebration converge, and it is our team of behind-the-scenes heroes that bring every intricate detail to life.To deliver the optimum service to a venue that is like no other, and exceed our client’s vision and expectations, our employees must be trained to a standard that not only allows them to efficiently deliver a service, but to also contributes to the overall atmosphere, providing an elegant and remarkable experience for all guests.We’re experience makers and food fanatics. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more. Be part of something greater.MAIN RESPONSIBILITIESEnsure the Kappture system is properly configured and fully operational for Retail, Fine Dining, Boxes, Conferencing, and Events operations in a timely manner.Support the training team in the production and maintenance of accurate training documentation and user guides.Provide operational commercial support for all racedays.Ensure compliance with the EPOS Payment Process.Coach and lead EPOS support staff for racing.Offer operational commercial support for C&E (Conferences and Events) and, where required, be on call to offer remote support.Assist with the management of stocking policies and pricing classifications within the Kappture system.Make time-critical alterations to menus, products, and pricing for race days and C&E events. Assist with upgrading and managing old or damaged hardware.Deploy retail POS systems and payment solutions across temporary sites for events.Resolve issues remotely using TeamViewer or by visiting units in person.Monitor terminals to ensure all are online and connected to the network during operation.THE IDEAL CANDIDATEIdeally, you will have held a similar position working in the hospitality industry. A good working knowledge of EPOS, stock control, and reporting systems is essential, and experience with the Kappture system is highly desirable.A passion for service excellence is essential, as is your desire and ability to build strong working relationships at all levels within the business.You will also have:Excellent Microsoft Excel skills.Good organization and problem-solving skills.Ability to manage multiple projects and meet deadlines in a fast-paced environment.Ability to work both independently and collaboratively.Good interpersonal skills with the ability to communicate at all levels.Exceptional attention to detail.A strong work ethic with the desire to develop.DesirableKnowledge of a high-volume retail environment and stock-taking processes is desirable.Ability to coach teams to use till systems.WHAT WE OFFERYou will be rewarded with a salary of up to £28,000 plus access to a suite of benefits, which includes:Performance-related annual bonusContributory pension schemeA buy and sell holiday scheme of up to 3 days (FTE)Volunteering days via our charity partner STOP HUNGERBy joining Sodexo Live!, you will be part of something greater, working in an environment that fosters innovation and supports your professional growth.We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
