You’ll enhance comfort and convenience. We’ll enhance your future.
We make careers happen!
Sodexo is seeking a Customer Service & Facilities Assistant at Sodexo in Cambridge - CB2 0AA to join our team. You will oversee the daily operations of our customer service team, ensuring excellent service standards and drive customer satisfaction. Customer Service Lead will act as a liaison between the customer service team and other departments and will be responsible for training and developing team members.
You belong in a team where you can act with purpose and thrive in your own way!
What you’ll do:
Provide a 5* customer service experience to building users at our new science-lead building.
Provide meeting room technology support by assisting with connection and troubleshooting
Support customers with meeting room familiarisation and pre-meeting setup
Triage meeting room faults to a dedicated AV team or service partners
Ensure all meeting rooms are fully operational and appropriately laid out for meetings throughout the day
Support live chat when required to answer virtual customer queries in an effective and efficient manner
Monitor and service the vending and stationery hubs and top up consumables
Deliver hospitality in our street van style pop-ups
Provide building induction support to building users as part of their starter onboard process
Full working knowledge of the building including all services and day to day office equipment
Host third party suppliers onsite when necessary
Report any faults or issues to the service desks
Corporate reception duties (with SIA training provided)
Conduct regular floor walks to ensure high level of service delivery and safe working practice
Monitor the floor plates regularly
Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation
Seek to continuously improve processes, systems and overall customer satisfaction
What you bring:
Previous experience within a similar role would be beneficial
A keen eye for detail – nothing goes unnoticed
Excellent communication skills: ability to connect and work with a young and demanding set of employees
Energetic and capable of taking initiative and decisions when needed
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
Unlimited access to an online platform offering mental health and wellbeing support.
An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work-related issues, or personal issues such as bereavement.
Access to a 24hr virtual GP Service
The Sodexo Discounts Scheme, offers great deals 24/7 (also open to friends and family).
Save for your future by becoming a member of the Mercer Aspire Pension Plan
Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
Ready to be part of something greater? Friendly Customers. Vibrant communities. Exciting Careers.
Sodexo reserves the right to close this advert early if we receive a high number of applications
Package DescriptionA role where you'll love what you do!
Customer Service & Facilities Coordinator
Shift Pattern Monday - Friday
40 Hours worked per week
£ 13.72 per hour + Sodexo Benefits
About The CompanyAbout Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
