We are looking for a dedicated Sales & Hire Controller to join our team, supporting the Hire Desk Manager in all areas of internal sales. This role involves customer service, hire transactions, and working collaboratively with the internal sales team to achieve business objectives.You will be the first point of contact for customers via email and telephone, so exceptional customer service skills and a professional phone manner are essential.Key ResponsibilitiesBe the primary point of contact for customer enquiries via email and telephone.Respond promptly and professionally to all customer queries.Oversee all aspects of product hire transactions, ensuring accuracy and efficiency.Deliver daily objectives within strict deadlines.Work collaboratively as part of a team, sharing information and contributing to team goals.Communicate effectively, both verbally and in writing, with customers and colleagues.Undertake training on essential products, core offerings, and extended ranges.Learn and utilize relevant systems, such as G42.Perform additional duties as needed to support the smooth operation of the business.What Were Looking ForProficient in Maths and English.Competent IT skills, including Microsoft Outlook, Excel, Word, and PowerPoint.Proven experience in customer service, either face-to-face or over the phone.Excellent attention to detail and a commitment to accuracy.Confident and professional when dealing with customers and colleagues.Strong organisational skills, with the ability to prioritise tasks effectively.What We Can Offer You25 days of annual leave, plus bank holidays.Company pension scheme.Life assurance cover.Save As You Earn Scheme.Cycle to work scheme.Free on-site parking.Free tool hire.Training and development opportunities to enhance your skills and career progression.Regular discounts with top brands such as Samsung, Nike, Airbnb, and Virgin Wines.A dynamic role with opportunities to work across departments and provide critical business suport.Exposure to operational and strategic planning within a fast-paced environment.A Little Bit About UsESS (Equipment, Safety, and Services) is a leading specialist company in the UK, providing safety, survey, communications, and test & measurement equipment. With over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions.As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment. We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment.At ESS, we value employee growth and foster collaboration. We offer opportunities for personal and professional development, recognising and celebrating the skills and dedication of our team members.Experience a fulfilling career with ESS, where your contributions will make a meaningful impact. Join us today and be part of our mission to deliver outstanding equipment solutions and support services.Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
