Are you ready to take your career to new heights? Do you have a passion for optics and customer support? Can you lead a team to deliver exceptional technical service? We are currently looking for a Product Support Manager to join our busy team in York!
As a Product Support Manager, you will manage and develop the Product Support Team, consisting of Sales and Applications Engineers, ensuring high levels of customer satisfaction and operational effectiveness. Your role will include efficiently scheduling team members to provide comprehensive support via phone, email, and chat, guiding the team through complex technical inquiries, and collaborating with sales and marketing to identify customer needs and improve the overall customer journey. You will also define key performance indicators to monitor progress and participate in events that showcase our amazing products!
Hours of Work: Full-time, Monday to Friday.
Product Support Manager Requirements:
* Degree in engineering, physics, mathematics, or a related hard science
* Minimum of three (3) years' experience in technical sales and/or product support
* Proficiency in optical engineering concepts; optics industry experience preferred but not essential
* Proven leadership skills to build and manage effective, diverse teams
* Fluent in English; additional language skills preferred
Product Support Manager Benefits:
* Competitive salary
* Company pension scheme
* Private medical and dental insurance
* Cycle to work scheme
* Subsidised gym membership
Meet the Organisation: Who We Are and What We Do
Edmund Optics� is a leading manufacturer and supplier of optics, imaging, and photonics technology. With our state-of-the-art manufacturing capabilities and global distribution network, we are one of the largest suppliers of off-the-shelf optical components and customised solutions. Our products serve numerous markets, including advanced diagnostics and automation, making a difference in applications ranging from DNA sequencing to factory automation. Our growing team in Europe is dedicated to sales, marketing, distribution, and application support across the EMEA region.
If you think you are suitable for this Product Support Manager role, please apply now and seize this fantastic opportunity!
