Destination Experience Co-Ordinator
Salary: 12-month FTC £23,000
FT- 35 hours per week (Open to discussion on flexible hours and part-time employment, would require 4 days a week minimum)
Hybrid- Ashford Hub 2 days / Home 3 days
Saga Cruises has an ambitious growth plan, providing exceptional cruise experiences that inspire new and existing customers to explore with us on our new boutique ocean and river cruise ships.
And right now, we are looking for a Destination Experience Co-Ordinator to join the team on a fixed-term contract to cover maternity leave. This is an excellent opportunity where you will help deliver an exciting range of innovative, market-leading shore excursions for Saga’s Ocean & River cruise ships across our worldwide destinations.
We are looking for a candidate who is well-versed in Excel and possesses experience working with database systems, to support the shore excursion production system to include all administrative functions. This will consist of all in-house system inputting (Taurus & MXP) and allocation management across primarily our Ocean and River cruise product range as required.
So, if this role is of interest to you then please don’t delay, look at the role requirements below and get in touch and apply today!
Package DescriptionJob Description
Our working week is 35 hours per week, these can be worked flexibly to suit your working style
25 days holiday + bank holidays – pro rata for the contract term offered
Pension scheme matched up to 10%
Life assurance policy on joining us
Wellbeing programme
Colleague discounts including family discounts on cruises and holidays!
Range of reductions and offers from leading retailers, travel groups and entertainment companies
Income protection – during the term of the FTC
Access to Saga Academy, our bespoke learning platform
Main Responsibilities
MXP System administration – inputting of all shorex tour programme data including tour manifest uploads (System training can be provided)
Taurus - inputting of all shorex tour and shuttle bus rates and data as required (System training can be provided)
Destiny – reviewing all cruise information is correct to ensure accurate planning & pricing of excursions
Managing allocation of on-sale cruises & liaising with agents as required to ensure maximum load factors are achieved through accurate system set up, correct allocations and timely opening of additional departures where available.
Responding to sales team queries
Advising agents of pre-book sales figures prior to cruise departure
Managing, curating and keeping up to date TOD library
Managing, curating and keeping up to date Risk form library
Issuing Agent contracts are issued in a timely manner, accurately and without error containing all agreed rates and relevant conditions and returned duly signed in line with agreed deadlines.
Liaising with onboard team to ensure all relevant pre-cruise information required is received including ADA vehicle requests.
Managing waitlists, requesting additional tour allocation and advising Sales Team and/or Onboard team accordingly.
The Ideal Candidate
Flexible and adaptable with outstanding attention to detail & working to deadlines
Confident in, and experienced in using Excel
Experience in database systems and solid IT systems knowledge (Taurus, Word, Outlook)
MXP Operation System knowledge (training can be given)
Excellent communication and interpersonal skills
Good level of numeracy and literacy skills
Self-motivated approach - Ability to work on own initiative and remain calm under pressure.
About The CompanyOver the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.
Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
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