We are seeking a highly motivated Operations and Compliance Manager to drive operational excellence, regulatory compliance, and quality improvement across our care homes. This pivotal role focuses on delivering exceptional care while ensuring adherence to all relevant standards and best practices. You will work closely with Registered Managers, senior leaders, and external agencies, leading audits, improving care delivery, and promoting a culture of learning and continuous improvement.
This post is working across nine care homes spanning North London and Essex (Frequent travel required – vehicle essential)
About Us:
We operate nine care homes offering tailored support and care for 551 residents. We are committed to providing meaningful lives for older adults through person-centred care, fostering independence, and promoting emotional, mental, and social wellbeing.
Key Responsibilities:
Operational Leadership & Compliance:
Lead quality assurance activities and ensure compliance with CQC standards.
Conduct monthly provider visits, creating action plans with home leaders.
Oversee financial performance, supporting care homes to meet operational KPIs.
Quality & Performance Monitoring:
Analyse performance data and trends to develop action plans.
Lead investigations into complaints, incidents, and safeguarding concerns.
Support preparation for inspections and external audits.
Training & Development:
Drive staff development through coaching, mentoring, and hands-on support.
Promote best practices and ensure teams understand regulatory standards.
Stakeholder Management:
Collaborate with the London Fire Brigade, Local Authorities, and safeguarding boards.
Build strong relationships with staff, families, and volunteers.
Digital Innovation & Reporting:
Support implementation of digital tools for compliance and service monitoring.
Provide accurate management reports and performance updates.
What we are looking for:
RMA/NVQ Level 4/ILM 5 or Registered Nurse qualification.
Minimum 3 years' senior management experience in adult social care.
Proven leadership, coaching, and performance management skills.
Experience in multi-site care home management and quality improvement.
Strong knowledge of CQC standards, safeguarding, and DoLS procedures.
Why Join Us?
You will play a key role in shaping the future of our care services, driving improvements, and making a tangible difference in the lives of our residents.
