Having direct responsibility for the hire desk and managing all aspects of the transport operation you’ll be supporting, and when necessary deputising for, the Branch Manager. Ultimately working together to ensure all aspects of the branch business are being proactively managed meeting and exceeding all company standards.Key ResponsibilitiesManaging all aspects of the Hire Desk and the Transport operation to ensure that customers are being serviced properly whilst maintaining the highest standard of qualityMaintaining and developing positive relationship with existing and prospective customersManagement of any Customer complaints, ensuring all are addressed and dealt with effectivelyWork with the fitters to ensure spares being ordered and equipment stock levels are maintained at the correct levelsProtection of the Company assets, reducing off hire timeEnsuring that Health & Safety requirements / initiatives are proactively managedSupport the Branch Manager with the management and development of the branch teamWhat We’re Looking ForPrevious experience of an equipment hire business or similar operationExperience of managing and developing a small team of people in a customer facing operationUsed to achieving daily production / delivery targetsWell organised and an excellent work ethicCapable and willing to make operational decisions to ensure the branch meets its targetsA good level of computer literacyA full UK driving licenceWhat We Can Offer YouCompetitive salarySalary sacrifice pension25 days holiday, plus bank holidaysAdditional holiday purchase schemeFree Tool HireLife Assurance cover 3x salaryShare save schemeEye care vouchersRecommend a friend schemeLearning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where requiredCycle to work schemeLong service recognitionMy Vp discounts – a variety of discounts and rewards on thousands of well-known brandsDiscounts on HP productsEE mobile contract discount offersGym discountsHealth Shield (discounted premiums on health care cash plan)Regit Assist 24/7 accident helpline – free joiningA Little Bit About UsMEP Hire is a leading provider of mechanical and electrical press fittings and low-level access products in the UK. We cater to the construction, fit-out, mechanical, and electrical markets, delivering reliable solutions that meet the specific needs of our clients.With a strong commitment to excellence, MEP Hire has established itself as a trusted name in the industry. Our focus on mechanical and electrical press fittings ensures that we deliver high-quality products that meet the rigorous standards of the construction and installation processes.We understand the unique requirements of the construction, fit-out, mechanical, and electrical sectors. That's why we offer a comprehensive range of low-level access products, designed to facilitate safe and efficient work at height.At MEP Hire, we prioritise customer satisfaction. Our team of experts is dedicated to providing exceptional service and support, ensuring that our clients receive the right products and solutions for their projects. We value long-term partnerships and strive to exceed expectations in every interaction.Joining MEP Hire means becoming part of a company that values excellence, innovation, and customer-centricity. We offer a dynamic work environment where your skills and expertise will be recognised and celebrated. Together, we can make a meaningful impact in the construction, fit-out, mechanical, and electrical markets, delivering reliable and efficient solutions to our valued customers.Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
