Unique demands. Unique services. Unique roles
Sodexo believes that government agencies should foster an environment of respect, operating with efficiency and effectiveness to promote productivity. We prioritize employee well-being and play a vital role in fostering stronger communities.
We are now seeking an Quality and Continuous Improvement Manager to join our team at Merville Barracks. This role will be a self-starter and will see you lead quality management and audit processes at our large multi-service site. You will promote a culture of continuous improvement by identifying opportunities to streamline processes, enhance quality, and boost overall efficiency.
What you’ll do:
To implement and enhance our quality improvement initiatives, ensuring that our processes meet the highest standards of quality and efficiency in line with Sodexo company policies and procedures. Focusing on adherence to service excellence.
Conduct and Maximize the impact of Quality Audits on the efficiency, effectiveness and value delivered. Ensure that continuous improvement is always at the forefront.
Ensure that contractual deductions are monitored and reviewed with business areas to
To work proactively with managers to establish and maintain a working environment that is looking to deliver continuous improvement the business, our client, and our customers.
To ensure that all managers understand why we review our quality standards and continually look for development to support the effective growth of our contract and customer needs.
Act as a key resource for external clients and auditors, ensuring a high level of preparedness, responsiveness, and compliance
Implement corrective and preventive actions (CAPA) and quality improvement plans to address non-conformances.
Review audit findings and collaborate with teams to address any deficiencies, ensuring timely corrective actions and follow-up.
Serve as the primary point of contact for client-related quality and audit inquiries, ensuring proactive and professional communication.
Track and analyse quality and audit KPIs to monitor trends and proactively address any emerging issues
Lead and mentor a team of quality and audit professionals, providing guidance, support, and development opportunities
What you bring:
Level 6 Safety Qualification
Level 4 Food Safety Qualification (or to be met within 6 months)
Experience in hard FM safety including CDM
Internal auditor in an ISO standard
Ability to prioritise, work to tight deadlines, both prescribed and self – imposed
5 years’ experience of managing safety in a similar environment
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
Unlimited access to an online platform offering mental health and wellbeing support.
Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
Money Insights and financial benefits via the Salary Finance Platform.
Save for your future by becoming a member of the Sodexo Retirement Plan
A death in Service benefit for colleagues who pass away whilst employed by Sodexo
Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
Flexible and dynamic work environment
Competitive compensation
Full training and full protective uniform supplied
Ready to be part of something greater? Apply today!
Package Description
40 hours per week
Monday to Friday
£50,800 per annum plus 15% performance related bonus
Sodexo rewards and benefits
About The CompanyAbout Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
