Customer Service Advisor
Liverpool
�11.65 per hour
Temporary Ongoing Contract
42.5 hours per week
Monday - Friday 08.00 - 17.00
Customer Service Advisor
The Role
The overall purpose of the role is to provide 'World Class' Customer Service and effectively achieve the following core responsibilities...
* Providing professional first line technical advice, guidance and support to the customer on a variety of products
* Handling all customer interaction in a prompt, friendly and professional manner
* Obtaining and evaluating all relevant information to handle product and service inquiries
* Diagnosing and resolving first line technical issues
* Understanding the customer requirements
* Advising customers on the best services available
* Responding to customer requirements, resolving customer queries and complaints
* Build rapport with the customers
* Capture, maintain and ensure quality of customer data.
* Contributing to the overall performance of the team
* Deliver and maintain both individual and team targets
Customer Service Advisor
The Candidate
You will have the following skills, experiences and attributes...
* Experience of working in a customer contact centre environment
* Excellent verbal and written communication skills in English
* Previous experience of providing technical advice and support to customers
* A passion for delivering first class customer service
* Proven record of providing internal and external customer service
* Self-motivated and driven to succeed
* Team Player
* Technically savvy - a good understanding of the internet and smart phones and applications would be an advantage
* IT literate and good PC skills
* The commitment to work towards individual and team goals
Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.
View our latest jobs today on our website http://www.winsearch.uk and follow us on LinkedIn.
Consultant - April Bryan - april.bryan@winsearch.uk
ComH
Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss
Many Thanks
