Ashes Delivery SpecialistLocation: Andover 40 hours per week (plus 1 hours unpaid lunch)We are the Pure Group, and for all those fantastic professionals out there, looking for a new direction and new career ,this is the moment to join our “well-respected” Ashes Specialist Team - who are truly valued, and integral to supporting us to maintain our quality standards, our reputation and our 5* customer service. Who Are We? The Pure Group was formed with the primary focus to disrupt the market, and has successfully grown into a very successful collective of companies, specialising in end of life and later life planning including funeral plans, insurance products and Cremation services. We are fast moving, high growth, entrepreneurial, direct to consumer, and regulated by the FCA. Our locations include Hampshire, Midlands and Scotland, with a continued expansion programme. We are the market leader, and our brand awareness is phenomenal, being the best known brand in a growing sector. We have more 5* reviews on Trustpilot than any of our competitors, with focussed ambition for continued growth, whilst maximising our competition edge. We have strong Pure Values, and take pride in caring deeply about our customers and their loved ones. We take accountability, and we never settle for second best - working at Pure means being part of a growing, exciting Group, that makes a real difference to the people we serve. What does our successful Ashes Delivery Specialist look like? Highly motivated & detail-oriented, They need to have a blend of skills - high attention to detail and accuracy, verbal and written communication skills, with the ability to solve problems while out on the road. Work with flexibility as part of a team, delivering excellent Customer Service.A positive team player, empathetic and supportive towards others, and able to work autonomously. Be able to work under tight deadlines and pressure.The Role An Ashes Delivery Specialist is responsible for taking the cremated remains of the deceased home. In a respectful and empathetic manner to ensure a positive impression of the company. To ensure that all ashes are returned within the agreed service level that the company instructs.You will act as a brand ambassador for the company, ensuring that all activity undertaken reflects the company in a positive way and delivers exemplary customer service. Key ResponsibilitiesAppearance – Be smart and well presented in the provided uniform at all times, and ensure that your vehicle is presented similarly.Communication – Have excellent listening and communication skills to be able to answer customer questions, extract appropriate information and deliver outstanding Customer care; being especially aware that some customers may be vulnerable.Accuracy – Must have the ability to obtain and record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.IT Skills -Become expert in the use of the Body Tracking Application and ensure 100% compliance with its utilisation. Become expert in the use of the CRM system to manage the return of Ashes.Customer Champion – Act in a manner that ensures the Customer receives a positive experience of the Company.Being available and present as directed by the Ashes Delivery Specialist Team Leader or their delegated authority.Making arrangements for the return of ashes and jewellery as instructed by the applicant.Making and keeping appointments as agreedKeeping in touch with the recipient or their representative to predicted time of arrival as the day progresses. Ensuring that you keep your promises.Keeping detailed records of progress of each task and / or stages via the QR codes and recording activity using the Body Tracking Application.Feedback positive or negative comments to management in order that we can monitor and correct our service.Be situational with the recipient of the ashes and provide a level of support and care as you perceive is applicable to their needs.Being compliant in all tasks with the Company’s processes and procedures.Keep your allocated vehicle presentable at all times and ensure that faults are reported, and routine maintenance is booked as necessary. Ensure that your vehicle is roadworthy before commencing your journey.Discharge any other reasonable tasks as requested by management.Drive within the law and be courteous to other road users to reflect the Company in a positive way.Ensure that you work within your capability and that you consider your own health and safety and that of those around you before executing your tasks.Adhere to the current company policy regarding data protection.Our Benefits Generous 30 days holiday plus bank holidays Bupa Health Cash PlanLife AssuranceCompany Pension, or option for SMART Pension. Family friendly occupational benefitsEmployee Assistance Programme, including access 24/7Comprehensive InductionLearning and Development AcademyDiscounted Gym membershipCycle to work scheme. Friendly and supportive, modern working environments, with free on-site parking! If you are wanting to join a Group, that is fast moving, makes things happen, and has the means to invest in its future and its people - and truly respects what you do, then this could be just the job you are looking for… Equal OpportunitiesThe Pure Group strives to be an equal opportunity employer, and actively encourages applications from all backgrounds no matter your age, gender, gender identity, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and believe it enriches our work, drives innovation, and fosters a supportive and caring environment. We encourage you to let us know if you would like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. Please note, we may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement. All gaps in your CV must be disclosed.We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
