adi Facilities Engineering Helpdesk Manager and Contract Support
Location - Kings Norton, Birmingham
About the Role
As a Facilities Helpdesk Manager and Contract Support, you will inspire excellence in customer service delivery and lead the daily support for various contracts, internal managers, and key customers, driving success and nurturing meaningful connections.
Specifically, your key responsibilities will include:
Oversee helpdesk operations to ensure timely issue resolution and high customer satisfaction.
Manage and negotiate vendor contracts; ensure compliance and identify cost-saving opportunities.
Maintain relationships with service providers and act as the client liaison.
Supervise helpdesk staff, provide training, and allocate resources efficiently.
Champion business systems and oversee CMMS software for improved service delivery.
Monitor budgets, raise purchase orders and invoices.
Identify and mitigate risks related to services and compliance.
Ensure adherence to regulations and provide performance reports to stakeholders.
About you
We would like to hear from you if you have:
Demonstrated experience working on a helpdesk, providing support and assistance to clients and internal stakeholders.
Proven experience in a supervisor or managerial role, overseeing team members and driving success.
You must be a confident communicator and able to work independently as part of a busy engineering projects team.
A strong attention to detail to ensure accuracy in reporting and documentation.
A proactive attitude and the willingness to take initiative in improving processes and efficiencies within the team.
Ability to collaborate with various stakeholders, including clients, contractors, and team members, to ensure project success.
The Benefits
The adi Pit Stop - savings and discounts portal with Reward Gateway
Healthcare cash plan with BHSF
24/7 GP helpline including private electronic prescription service
Enhanced Employee assistance programme
Cycle to work scheme
Employee referral bonus of �500 for every successful new employee
Generous holiday allowance
Celebration days
Company-wide Christmas party for employees and partners
Annual employee awards
Long service awards
Free workwear
The company
Find out more about adi - https://www.adiltd.co.uk/
Other organisations may call this role a Helpdesk Coordination Manager, Facilities Helpdesk Manager, or Engineering Helpdesk Manager.
Adi Group is fully committed to the principle of equal opportunity in employment and seeks to ensure that the careers of all employees are determined solely on merit and opportunity and that judgement of employees are free from the effects of bias and prejudice.
So, if you're seeking your next challenge as a Facilities Helpdesk Manager and Contract Support, please apply via the button shown.
