Exciting careers.
At Sodexo, we’re passionate about delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. We are currently seeking a dedicated and dynamic Technical Services Manger to join our team and play a key role in driving excellence and innovation in York
About the Role
Effectively manage all Hard Services operations, delivering effective Maintenance services to fully meet both contractual and Statutory requirements by ensuring all SLA’s and KPI’s are delivered in accordance with the contract and our client’s expectations.
Ensure operational, planned, and reactive maintenance activities are effectively scheduled and undertaken on time and in accordance with Statutory Legislation, appropriate maintenance specification and agreed SLA response times.
Resource management including performance management of 8 technicians, 30 subcontractors and associated supply chain.
Responsible for optimising these resources, balancing cost and value with service delivery.
Accountable for ensuring in-scope systems are maintained to the appropriate standard as defined by the contractual scoping and any relevant legislation.
Accountable for ensuring business, safe systems of work, policies, processes are reviewed periodically, effectively communicated to technicians/ subcontractors and implemented effectively
Responsible for training and competency reviews of technicians and subcontractors.
Accountable for controlling, quality checking and capturing evidence of compliance with legislative, statutory, policy and contractual regulation in relation to asset management
Proactive creation and maintenance of professional relationships with all stakeholders, delivering effective business communication including advice, review, leadership and contribution to management and team meetings including both formal or ad-hoc reporting.
Responsible for driving improvements in the sustainable impact of technical services under your control.
Provide timely Client and Internal management reports requested.
Responsible for oversight and management of the quality and condition of tools, equipment and PPE being used by technicians you manage
Support the Sodexo site management team where required, providing technical support and insight.
What We’re Looking For
Manage and control the services to the agreed specification and to the agreed performance, qualitative and financial targets.
Manage a team to increase the Client and Sodexo’s revenue opportunities i.e., cash sales, labour efficiency and generate the GOP expected at each account across the portfolio of business
Nurture client relationships to stabilise & develop them for long term partnerships
Recruit, induct and develop talented employees within the business portfolio and to actively manage poor performance.
Identify opportunities for organic growth and new business, on site and throughout the account
Management of Health, Safety and Environmental Legislation relating to the building portfolio ensuring the statutory requirements are met and all records maintained
Drive the safe behaviour message through the teams using the tools avail focusing on Zero accidents
Responsible for driving continuous improvement through all accounts
Manage Service Champion visits and maximise support available from the Service Champions
What We Offer
A competitive salary and benefits package.
Opportunities for professional growth and development.
A supportive and inclusive work environment.
The chance to make a difference in [specific impact area, e.g., client satisfaction, sustainability, or operational excellence].
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
Unlimited access to an online platform offering mental health and wellbeing support.
An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
Access to a 24hr virtual GP Service
The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
Save for your future by becoming a member of the Mercer Aspire Pension Plan
Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
Ready to be part of something greater? Apply today and start your journey with Sodexo!
Friendly customers. Vibrant communities. Exciting careers.
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
Package DescriptionTechnical Services Manger
Monday - Friday
40 hours per week
Competitive Salary with Excellent Benefits
About The CompanyAbout Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
