Assistant Retail Operations Manager - Tottenham HotspurUp to £32,000 per annumMedicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)Aviva Digicare - Free annual healthcare checkExclusive Benefits & Wellbeing site (Perks at Work)Entertainment discounts - up to 55% off cinema ticketsHealth & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)Travel discounts - Discounts with holiday companies such as TUI and ExpediaShopping discounts - Save up to 15% at high street and online stores by purchasing Shopping CardsMeals on dutyVodaphone discountsPension scheme and Life AssuranceEmployee Assistance Programme23 days + BH\'s and additional day off for your birthday2 days additional leave, following return from Maternity leave during first year backCompetitive and supportive family benefitsDay off for baby\'s first birthdayHoliday purchase schemeOn-going training & development and career pathwaysProfessional subscriptions paidFinancial wellbeing programme and preferred rates on salary finance productsWho We Are:Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world\'s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.We are culinary champions - it\'s what we do and it\'s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on ?doing the right thing\' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.We collaborate with some of the UK\'s most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.More about the role:As the Assistant Retail Operations Manager, you will be at the heart of the action, ensuring smooth and efficient operations across our stadium’s retail outlets on match days and beyond. Working alongside a talented team, you will drive exceptional customer service, operational excellence, and innovation in one of the most exciting sports venues in the world.Lead from the Front: Support the Senior Retail Managers in managing retail operations across all 62 catering outletsDeliver Excellence: Maintain exceptional service standards, ensuring every fan leaves with unforgettable memoriesTeam Leadership: Recruit, train, and motivate your team to deliver high performance, even under pressureMatch-Day Magic: Oversee day-to-day operations during match days and events, ensuring efficiency and customer satisfactionDrive Revenue: Maximize sales opportunities while controlling costs to hit revenue targetsInnovate: Help create new ideas and processes to enhance fan engagement and operational successAbout you:Proven experience in high-volume retail or hospitality operations, preferably in a stadium or event environmentA natural leader with excellent communication, organizational, and people-management skillsCool under pressure, with the ability to juggle multiple priorities in a fast-paced environmentPassion for delivering outstanding customer experiencesCommercially minded with a drive for hitting targets and improving efficiency.At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.
