Be the best thing about someone’s worst day.As a Costa Store Manager for Sodexo at Stoke Mandeville Hospital, you are also a team leader and community builder. You will be responsible for achieving financial objectives and growth for the store, while keeping safety as the utmost priority. By building trusted relationships and ensuring client satisfaction and retention, you are a relied upon to make an impact. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.We are currently looking to recruit an experienced Costa Store Manager to be responsible for the operational performance of the store ensuring that every customer receives an unbeatable coffee experience therefore inspiring the world to love great coffee. We are looking for someone who is passionate about coffee, with excellent leadership skills and a can-do hands-on approach.Join Sodexo at this brand-new Costa store and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.What you'll do:Responsible for approx 8 team membersOversee and inspire the store team to deliver exceptional customer experiences and maintain brand standards consistently.Take responsibility for the daily running of the store, including opening, closing, and compliance with company policies and procedures.Complete all necessary health, food safety, and operational checks, taking corrective actions or escalating issues as needed.Manage stock levels and ordering to ensure product availability while maintaining budgeted margins.Analyse financial and performance data to maximize store profitability and achieve KPIs.Recruit, coach, and develop employees to meet brand and performance standards.Resolve customer complaints effectively and in line with company policies to maintain satisfaction.Ensure marketing initiatives and point-of-sale updates are executed accurately and maintained effectively.For a full list of responsibilities please view the attached job descriptionWhat you bring:Excellent interpersonal skills and ability to communicate effectively with customers, clients, and staff at all levels.Good time management and organisational skillsAbility to work well under pressure.Ability to achieve and set standards and operate to performance criteria, with particular regard to hygiene.Positive approach to learning in role and identifying own training needs as appropriateSelf-motivatedSense of own initiativeAbility to work effectively as part of a team.Flexible approach to roleExperience of managing budgetsExperience of delivering training using company guidelinesComputer literacyGood standard of financial acumenAbility to develop increasing individual effectiveness through leadership, motivation, communication, coaching and training.Experience of working in a similar high street environment, advantageousWhat we offer:You will be rewarded with a salary of £30,000pa and access to a range of benefits, including employer pension contribution, and life assurance – 1 x annual salary..A flexible and dynamic work environment, fostering work-life balance.Competitive compensation, recognizing your valuable contributions.Access to ongoing training and development programs, empowering you to grow professionally.Countless opportunities to grow within the company, supporting your career progression.We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!For more information on all the great benefits Sodexo offer to support you and your loved ones, check out the attached Benefits Guide at the bottom of this advert!Ready to be part of something greater? Apply today!We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
**Keywords**
Coffee Shop Manager, retail catering coffee shop, Team Leadership, Customer Experience,
Barista Training, Stock Control, Health and Safety, Financial Management, Operational Efficiency,
Brand Standards Compliance, Sales Performance
