In a Nutshell
We have a fantastic opportunity for an experienced Assistant Outlet Manager with a focus on Conference and Banqueting.
This role is instrumental in ensuring that all Conference and Banqueting operations run successfully and in line with all guest requirements. A hands on position where you are expected to not only manage the team but also work alongside them, leading by example and demonstrating luxury standards.
Package DescriptionAnd now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
Competitive salary, benefits and we pay above the Real Living Wage.
29 days holiday (increasing with length of service)
We operate a discretionary service charge system.
50% Discount on food and beverage across all Exclusive properties
Really big discounts of room nights across all Exclusive properties
PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
Meals on duty provided for free
Recognition and rewards scheme
Access to our learning platform including great training and development programs.
Free gym access + where available dedicated classes.
B Corp accredited and commitment to improving our People, Product and Planet.
Free downloads to newspapers, magazines and books
Cycle to work scheme
Main ResponsibilitiesLots to do, but lots of fun
Ensure that expectations are exceeded at all times in all areas of C&B
Support the operational team in delivering exceptional standards
Leading from the front by running and overseeing events. Remaining hands on within this busy food and beverage operation.
Ensure that all Conference & Banqueting department standards remain consistent
Build a strong relationship with every client. Ensure that every meeting or event organiser is met on arrival and receives a warm welcome and thorough briefing to check every detail and establish other requirements.
Support the training of the team to deliver a consistently high level of service.
The Ideal CandidateAre you right for us?
Our successful Assistant Conference and Banqueting Manager will have;
Minimum of 2 years supervisory/management experience in a similar 4 to 5 star standard hotel within a conference and banqueting department
Flexibility to work different shift patterns including weekends
Customer service experience and commitment to delivering this to a high standard
The ability to listen and respond to guest needs
Well presented
Good time keeping and ability to multi-task
Excellent verbal and written communication skills
Ability to work under pressure
Flexibility to respond to a range of different work situations
Can use initiative with excellent problem solving skills
About The CompanyAre we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.
